Isioma Anita Umunna

I’m a Customer Service Representative with over 3 years of experience delivering high-quality support across education and hospitality environments. 

I’m skilled in managing high volumes of customer interactions while maintaining a professional, calm, and customer-focused approach.

In my current and previous roles, I’ve handled 100+ daily interactions across phone, email, and in-person channels, supporting customers with inquiries, resolving complaints, and ensuring timely follow-ups. I focus on clear communication, active listening, and efficient problem-solving to deliver a consistently positive customer experience.

I have hands-on experience using CRM systems such as Salesforce and HubSpot to track interactions, manage customer records, and maintain organized workflows. 

This allows me to stay responsive, meet deadlines, and ensure no customer request is overlooked.

I work well both independently and as part of a team, collaborating across departments to resolve issues and improve service delivery. 

I’m also comfortable working in fast-paced environments where responsiveness and attention to detail are essential.

I take pride in delivering reliable, professional support and building positive relationships with customers through every interaction.