In my customer representative experience, I've provided customer satisfaction through active listening, Building rapport (sharing real-life experiences with the leads), and Great tonality, resolving issues promptly and providing clear and concise information. I've improved team performance by sharing customer feedback and collaborating on process enhancement. I'm known to be empathetic, personable, approachable, and patient. I'm also committed to ongoing self-improvement through customer service training and strive to create a positive lasting impression for every customer I interact with.