Isidro Estuardo
Carrillo Fajardo
E-mail :
Address :
-Phone :- avenida A 48-57 Zona 12 Los Cedros 2
Work experience
Prialto
June 2018 — February 2020
IT Support
Worked with hardware, software, networking (Switching and Routing), OS installation and configuration, resolving issues
with customers dedicated software. Infrastructure dedicated tasks. Printer and scanners setup.
Prialto
February 2018 — February 2020
Productivity Assistant
Providing service depending on customers needs. Experience working with scheduling, mass email campaigns and
outreaches, working with different CRM platforms, and Salesforce consultory.
Telus International
October 2015 — September 2017
Customer service representative
Provide an excellent customer service, doubts resolution, verify orders status and provide troubleshooting steps to the
Fitbit's fitness activity trackers during graveyard shift. This was back office process.
Indurisa, S.A.
January 2015 — September 2015
Management Helpdesk
Verify the connection between payphones and main server, retrieve collections and fails data, count of collections money,
verify servers and computer equipment
Telus International
December 2013 — October 2014
Customer service representative
Provide an excellent customer service, doubts resolution, verify orders status and provide troubleshooting steps to the
Fitbit's fitness activity trackers. This was a back office process.
Bareco, S.A.
August 2013 — December 2013
IT Support
Hardware installation, equipment maintenance, software installation and update, network configuration, servers
configuration, disks clone, SQL configuration. This was a 4 months project worked joint with Corporacion T.
Genpact
August 2011 — August 2013
Processes Associate
Part of the skip process, look for customer's missing information and attempt to collect debt for CITIbank US. Did
collection process as a front office agent (Inbound and Outbound calls).
Isidro Estuardo Carrillo Fajardo
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Education
Industrial engineering
January 2009
Universidad de San Carlos
1st. Semester completed.
Industrial bachelor and Expert in Digital
Electronics & Microprocessors
January 2006 — October 2008
Instituto de Bachillerato en Computación IBC
High School diploma obtained.
Middle School
January 2003 — October 2005
Colegio Campo Real
Middle School diploma obtained.
Elementary School
January 1996 — October 2001
Colegio Mi Villa Alegre
Elementary School diploma obtained.
References
Darren Bianchi
Founder & CEO
Brilliant Group
Phone. +1 -
Jessica Madelaine Lemus Olivares
Team Captain
Prialto
Phone. -
Lic. Omar Augusto Contreras Ramírez
Lawyer & Notary
CMC Abogados
Phone. -
Lic. Ervin Benedicto Herrera Méndez
Master in finances
Colgate - Palmolive
Phone. -
Isidro Estuardo Carrillo Fajardo
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