Isibhakhomen Vera Agbali

ISIBHAKHOMEN VERA AGBALI Administrative Virtual Assistant | Customer Support Specialist Abuja, Nigeria (Available for Remote Work – Global Time Zones) PROFESSIONAL SUMMARY Detail-oriented Administrative Virtual Assistant with 7+ years of experience providing remote support to executives and businesses. Skilled in managing inboxes, calendars, customer inquiries, and administrative workflows across digital platforms. Proven ability to handle high-volume tasks efficiently while maintaining accuracy and professionalism. Adept at working independently, meeting deadlines, and delivering high-quality results in remote environments. CORE SKILLS • • • • • • • • • Email & Inbox Management (Gmail, Outlook) Calendar & Scheduling (Calendly, Picktime, Acuity) Customer Support (Email, Live Chat, CRM Tools) Data Entry & Internet Research CRM & Contact Management Administrative Support & Coordination File Management (Google Drive, Dropbox) Task & Project Management Communication & Time Zone Coordination REMOTE TOOLS & TECH STACK Google Workspace | Microsoft Office | Slack | Freshdesk | Loom | Zoom | Microsoft Teams | Trello/Asana (if applicable) | Dropbox KEY ACHIEVEMENTS • • • • • Managed 50+ daily customer inquiries across email and chat while maintaining high response quality Reduced response time by 30% through structured workflow and task prioritization Maintained 100% scheduling accuracy with zero double bookings across multiple calendars Improved document organization, reducing retrieval time and increasing efficiency Built strong client relationships resulting in repeat business and positive feedback PROFESSIONAL EXPERIENCE Freelance Administrative Virtual Assistant (Remote) 2023 – Present • • • • • Provide remote administrative and customer support to clients across different industries Manage inboxes, calendars, appointments, and follow-ups efficiently Handle customer inquiries and ensure timely, professional responses Conduct online research and prepare reports/documents Maintain organized digital filing systems Fashion Designer (Self-Employed) 2023 – 2025 • • • Managed client communication, scheduling, and order tracking Delivered high-quality products while maintaining strong client relationships Handled administrative and operational aspects of the business Sales & Business Operations (Bedding & Customized Body Perfumes) 2018 – 2023 • • • Managed customer service, order processing, and delivery coordination Increased repeat sales through personalized customer engagement Maintained accurate customer and sales records Administrative / Executive Assistant Cajaah Nig. Ltd. | 2014 – 2017 • • • • Managed executive schedules, meetings, and travel arrangements Handled internal and external communication efficiently Prepared reports, meeting minutes, and business documents Organized records and improved administrative workflow Corporate Relations / Administrative Support Officer Asher Global Treasures Ltd. | 2010 – 2013 • • • Managed stakeholder communication (corporate bodies, NGOs, agencies) Coordinated events, meetings, and logistics Maintained documentation and supported reporting processes EDUCATION B.A (Hons) English Language Ambrose Alli University, Nigeria PROFESSIONAL TRAINING Digital Support Training (2025) • • • Google Workspace, Slack, Freshdesk, Loom Microsoft Teams, Dropbox Remote collaboration & communication tools REMOTE WORK STRENGTHS • • • • • • Excellent written and verbal communication Strong time management across different time zones High level of accountability and self-motivation Fast learner with new tools and systems Detail-oriented with strong organizational skills Reliable internet, workspace, and availability