Isi Cheyenne C. Arevalo
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Highlighted Skills
Customer Service
Ticket Management Skills
Basic Graphic Design (Canva)
Social Media Management
Multitasking
Time Management
Verbal and Written Communication
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Personal Background
I am willing to help business owners for the growth of their
business, managing their social media accounts and to
assist their customers through email, chat or phone calls.
Work Experience
Customer Service Representative
Technical Skills
Salesforce
Google Docs
Google Sheets
Google Form
Canva
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Academic History
Trinity University of Asia
Bachelor of Science in Tourism Management | SY
2016 - 2018
Dean's Lister (SY 2016 - 2018)
Maintained a 1.5 GPA
Concentrix | June 2020 - Present
Handled 2 clients in the company
First client: Educational Website
Assisting customers through chat and email using
Salesforce tool.
Troubleshoots the website or the browser so that
Students and Professors will gain access to the school
course.
Maintained a 95% Customer Satisfaction Score.
Flexible in handling 2 Customers simultaneously.
Second client: Food Ordering Company
Assisting Business Owners by doing an outbound call.
Helps the Business Owners to set up their Restaurant
by activating the account, creating and editing their
Menu and log in issues using Salesforce tool.
Flexible in handling 20-25 tickets per day.
Customer Service Representative
Alorica Teleservice | January 2020 - May 2020
Telecommunication Services
Assisting customers as a chat support representative
with their concerns about their billing, account,
technical issues and mobile plans.
Flexible in handling 6-8 customers simultaneously.
University of Santo Thomas Legazpi
Technical Support Representative
Bachelor of Science in Tourism Management | SY
2014 - 2015
VXI Global Holdings Inc. | June 2019 - December 2019
Apprentice for the University's Supreme Student
Council (SY 2014 - 2015)
Telecommunication Services
Troubleshoots Cable, Phone or Internet services of the
customers
Advanced Support for Internet Wireless Gateway
