Ishwar Jaiswal

RESUME Name: Ishwar Jaiswal Contact number: - E-mail address:-________________________________________________________________________ Career Objective: To seek a career in an organization having an environment that encourages continuous learning and growth. I aim to focus, broaden, and utilize my creative skills, technologies that I am familiar with and innovative thoughts to benefit the organization and help me earn a successful professional reputation. Academic Qualification: Completed B.Tech in Electronics and Communication from Shri Ramswaroop Memorial College of Engineering and Management, Lucknow affiliated to Gautam Buddh Technical University with an aggregate percentage of 63.3% in the year 2013. Passed Intermediate from Study Hall School, Lucknow affiliated to Central Board of Secondary Education securing 57.4% in the year 2008. Passed High School from Study Hall School, Lucknow affiliated to Central Board of Secondary Education securing 83.2% in the year 2006. Professional Experience: Currently working in HCL Technologies Lucknow as Specialist under the Infrastructure Division for the past 4 years and 6 months. Deployed in Outokumpu Stainless Steel project under Active Directory, Print Services and Remote Desktop Support Team Hands on experience in Group Policy Management, DNS troubleshooting, Global Access Management, DHCP management, Network Print Services, Active Directory Replication, Remote Desktop Support (Software installation, MS-Office Troubleshooting, Domain User Account Troubleshooting). Knowledge of Ticketing tool ‘Service Now’. Core Strengths: 1) Customer Service 2) Good Communication Skill 3) Act as an active participant in team performance 4) Ready to take new tasks 5) Always willing to learn new technologies 6) Guide our Service Desk in their day to day problem regarding their work Achievements: 1. HCL Achievers League Award – For consistent performance 2. HCL Spot Award- Awarded certificate for bringing great customer appreciations in Delivery. 3. HCL i-Reflection Score- Backed ‘Exceptional’ work rating once and have consistently maintained ‘Good’ work rating for the past 1 year.