Ishu Choudhary

ISHU CHOUDHARY-| - Career Objective Seeking a position with an organization of repute to fully utilize my training & skills, while making a significant contribution to the organization’s growth. Profile Summary ■ ■ ■ ■ ■ ■ Successfully completed 22 weeks industrial training from “Le Meridien”, New Delhi. Ability to connect with the customers Strong ability to work independently Disciplined, punctual and ability to remain calm even in a conflict situation Professional demeanour and neat appearance Ability to multitask and prioritize responsibilities. Achievements ■ Offered positions as Guest Service Associate in Food & Beverage department with ❖ ITC Grand Chola, Chennai ❖ Hyatt, Ahmedabad and ❖ Galaxy Hotel and Resorts, Gurgaon Internship ■ Undergone a 22 weeks industrial training (4th June – 22nd October) from “Le Meridien”, New Delhi. ■ Worked in various departments of the hotel including Food & Beverage, House-Keeping and Front-Office. ■ Responsibilities: ➢ Food & Beverage department: ❖ Assisted the supervisor in day-to-day activities ❖ Managed buffet & breakfast setup under guidance of supervisor ❖ Prepared the tables for the service ❖ Presented menus to the customers and solved customer queries ❖ Assigned responsibility to maintain the inventory for Beverage store ❖ Maintained hygiene and safety standards as per hotel guidelines ➢ House Keeping department: ❖ Perform various cleaning activities to prepare the rooms for the guests ❖ Advised guests on visits, tours to tourist places etc. ❖ Assigned responsibility to maintain the inventory for floor housekeeping amenities and check for any inadequecies on the facilities and amenities ❖ Ensured rooms hygiene are upto standard ❖ Restocked depleted consumables ❖ Assisted in organizing the cleaning service schedule according to the occupancy rate ❖ Dealt with customer’s complaints ➢ Front-Office Department: ❖ Ensured to give guests get a warm welcome ❖ Maintained reservation from phone calls, online and walk-in customers ❖ Met various needs of diverse customers and solve problems that might arise during their stay ❖ Delivered packages to the intended recipients Personal Traits ■ ■ ■ ■ ■ ■ Quick Learner Good Communication skills Well Organized Good in team work Good customer service skills Goal Oriented Academic Details IHM Gwalior -) ■ B.Sc in Hotel Managament. Secured 60% score Area of Interest ■ Food & Beverage, Front Office Additional Information ■ Software Exposure: ■ ❖ IDS Fortune ❖ Basic MS Excel and Word Language: Fluent in English and Hindi