ISHOLA ANUOLUWAPO BOLU
📞
Lagos State, Nigeria : - | --| Linkedin: http://www.linkedin.com/in/ishola-anuoluwapo
PROFESSIONAL SUMMARY
Customer-centric professional with over 3 years of experience in client-facing roles across
banking, government, and education sectors. Demonstrated expertise in multi-channel
communication, complaint resolution, and cross-functional collaboration. Known for
maintaining professional composure while handling complex customer scenarios and delivering
exceptional service experiences
EDUCATION
Olabisi Onabanjo University, Ago-iwoye, Ogun State
● Masters of Science in Sociology (in-view)
● Bachelor of Science in Sociology (2014 -- 2018)
PROFESSIONAL EXPERIENCE
Stanbic IBTC: Client Service Officer (Jan 2024 -- Aug 2024)
● Managed customer inquiries across multiple communication channels, ensuring prompt
and professional resolution of issues
● Collaborated with cross-functional teams to investigate and resolve complex customer
concerns
● Maintained detailed documentation of all customer interactions and resolutions in
Salesforce CRM
● Demonstrated expertise in explaining banking products and services to diverse customer
base
Oredo Local Government Council Benin, Edo State: Customer Support Officer (Nov 2019 Oct 2020)
● Received Staff of the Month recognition for delivering outstanding customer service
● Successfully handled high-volume customer inquiries while maintaining quality service
standards
● Effectively communicated complex government regulations to diverse stakeholders
● Demonstrated strong problem-solving abilities in resolving citizen concerns.
Community Grammar School, Sasha Senior School, Ibadan: P.T.A Teacher (April 2022 -Dec 2023)
● Developed strong interpersonal skills through daily interaction with students and parents
● Utilized active listening and problem-solving skills to address student and parent
concerns
● Maintained detailed records while managing multiple concurrent responsibilities
SKILLS
● Customer Service: Multi-channel support, complaint resolution, customer relationship
management
● Technical: Salesforce CRM, Finacle banking software, Microsoft Office Suite, Google
Workspace
● Communication: Active listening, clear explanation of complex information, professional
correspondence
● Problem-Solving: Issue investigation, conflict resolution, process improvement
● Collaboration: Cross-functional teamwork, stakeholder management.
CERTIFICATIONS
Customer Service Specialized Training:
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Problem-solving Techniques (2024)
Listening to Customers -- LinkedIn (August 2024)
Customer Service: Handling Abusive Customers -- LinkedIn (August 2024)
Customer Service: Managing Customer Expectations -- LinkedIn (August 2024)
Developing Quality Customer Service -- CPD Certification Service (2021)
Customer Service Skills -- CPD Certification Service (2021)
PROFESSIONAL ATTRIBUTES
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Prompt and professional customer inquiry resolution
Comprehensive understanding of customer service best practices
Ability to guide customers through complex purchasing processes
Expertise in addressing balance inquiries and card activation issues
Strong skills in escalating and managing complex customer scenarios
REFEREES
Available upon request
