Ishigaki Delos Angeles
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Objective:
Maximize my team leading experience in a challenging field, environment, guiding by
example and utilizing vast experience in directing a team towards its objective within the
deadlines and thus achieving the corporate goals.
Working Experiences:
● Virtual Builders - Real Estate Virtual Assistant/Property Manager (March - September)
Description: Doing all kinds of virtual stuffs, Cold Calling / Telemarketing prospects for
appointment set ups.
● Amazon – CSA Retail, Account Change, Prime Cara-cara, Message US (May 14 2019 –
March 2020) 1year and 1mon. Description: Oversee a team of designers and marketers,
Responsible for all online activities, Develop affiliate marketing programs, Create and
maintain an online business plan, Staying up to date on software or data trends, Keep
current knowledge of online trends, Updating website for new mobile or computer systems
to appeal to current and future customers
● Gateway Management Solutions – Virtual Assistant (Feb 5 2018 – March 2019) 1year
and 1mon. Description: providing quality and efficient customer service to customers
through the daily management of a team to include motivating, recognizing and rewarding,
coaching, training, and problem solving.
● Homebased Freelance – Phone Sales / Appointment Setter Owners.com (June 2016 –
November 2017) 1year and 4mons. Description: Someone who contacts potential
customers and arranges sales calls. Typically, appointment setters will make approximately
a hundred calls or emails per day and they are responsible for keeping the records of
potential clients and of their productivity.
● Accenture, Inc. – SME BGI MOBILITY (Dec. 2012 – June 2016) 3years and 6mons.
Description: essentially to ensure the facts and technical details are correct in demands by
the client in terms of product, procedures and processes.
Educational Background:
● University of Perpetual Help Dalta – Bacoor Molino (2006) BS Nursing
● Beaver Caregiver Training Center – General Santos City (2005) Caregiver
● Notre Dame of Dadiangas for Girls – GenSan City (2002) Secondary
● Mt. Carmel de Molino Academy (Grade school) – Bacoor (1998)
Skills / Abilities:
● Strong organizational skills and Communication skills.
● Vast knowledge for Cold Calling, Outbound Calls, Inbound Calls, Emailing, Chat/SMS
● Proficient in Microsoft office with typing speed of 50wpm
● High and vast knowledge of customer service standards products, procedures & process
● Knows how to handle irate customers & Management Oriented
● Billing and General Inquiry & Sales Account knowledge
● Strong problem solving ability, Interpersonal skills
● Easily manage stress or stressful job
● Proficient / Vast knowledge of Computer System Tools (CSC, Pipidrive, Amazon Seller
Central, Amazon Customer Central Support, Ring Central, Vonage, zillow, buildium, Agile,
Ship, Eyeball, Vici Dial, Siebel-Rio, CRM, System X, Telegence, OMS, CAP, Pipedrive,
Hubspot,Vulcan7)
