Ishat Mato Gunawan
Skills & Core Competencies
• 4 times Succesfull
Pre-Opening Team Hotel
• Rooms Division Management
• Revenue Management
• Communication Skill
• Analytical Skill
• Team Leadership
• Customer Satisfaction
• E-Commerse & OTA
• Critical Thinking
• Hotel & Software System : OPERA,VHP,POWER
PRO,TRELLO
Working Experiences
Avaibility :
Join Immediately
➢ Travello Hotel Bandung (109 Rooms)
Front Office Manager
September 2019 – Present
(Temporary Closed Operational Due to Covid 19 Pandemic)
Phone:
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Responsible & Monitoring for all FO section, maintained a
solid well trained staffs to makesure that guest satisfaction
are implemented at all time.
Achievement : Upgrading Hotel’s TripAdvisor position from Number
6th to 2nd in Bandung Hotels at my first 3 month Incharge.
Email:
-Linkedin :
http://www.linkedin.com/in/ishatmato
Address
Jl.Kh.Usman Dhomiri,No 41
Cimahi Tengah
West Java 40526, Indonesia
➢ RedDoorz Indonesia
Property Manager – West Java Area
(18 Properties)
January 2019 – September 2019
Responsible & Monitoring for all daily Operational
Managed Properties,Such as FO,Reservation,Housekeeping
and maintained a good communication with the property
owners.
Training Completed
• Train The Trainer – By Tauzia
• Hospitality Manager :
Leadership – By AHLEI
• Good Negotiator – By Tauzia
• Guest Satisfaction – By
Archipelago & Tauzia
• Finance for non Finance – By
Tauzia
• HACCP – By Tauzia
➢ Yello Paskal Hotel Bandung
(150 Rooms)
Rooms Division Leader
(Managing FO & HK ) – Pre Opening Team
March 2018 – December 2018
Responsible & Monitoring for FO & HK Department,
maintained with well trained staffs to makesure that all
rooms and hotel area Neat & Clean also Guest satisfaction
are implemented at all time.
Achievement : Star Leader for MTP (My Tauzia Privilage) Yello
Paskal Bandung.
Hotel Target MTP Achieved 5 Months in row up to 11% (Targeted
5%)
➢ Golden Flower Hotel Bandung (194 Rooms)
Front Office Manager
December 2017 – March 2018
Responsible & Monitoring for all FO section,maintained
with well trained staffs to makesure that guest satisfaction
are implemented at all time.
➢ Fabu Hotel Bandung (86 Rooms)
Assistant Front Office Manager
July 2015 – November 2017
Responsible & Monitoring for daily FO Operation,Effective
and smooth Check in & Check out,Controlling the ECommerse,Welcoming the VIP guest,Trained all FO staffs.
➢ Simply Valore Hotel Cimahi (80 Rooms)
Assistant Front Office Manager
Juni 2014 – July 2015
➢ The Trans Luxury Hotel Bandung (278
Rooms)
Reservation & Sales Agent
May 2012 – July 2013
➢ Pop Hotel Festival Citylink Bandung
(178 Rooms)
Room Division Supervisor Pre Opening Team
2011 – 2012
➢ Aston Primera Pasteur Bandung
Guest Service Agent - Pre Opening Team
2009 – 2011
➢ Grand Pasundan Convention
Bandung (168 Rooms)
Hotel
Telepone Operator to GSA
2008 – 2009
➢ Intercontinental Hotel ,Dubai Festival City,
UAE (1041 Rooms)
Room Attendant Pre Opening Team
2007 – 2008
Education
AKADEMI PARIWISATA NHI BANDUNG
Diploma I - Rooms Division 2005 – 2006
Personal Data
• Full Name
• Place & Date of Birth
• Religion
• Marital Status
• Height.
• Weight.
: Ishat Mato Gunawan
: Bandung 10 Juni 1982
: Islam
: Married with 3 childrens
: 171 Cm
: 65 Kg
References
· Mrs. Widia Anggreni (GM Aloft Hotel Jakarta)
Former GM Yello Paskal Bandung
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· Mrs. Mirna M Aziz (GM Travello Hotel Bandung-
