I possess sound skills and sales expertise over a decade within the
business process outsourcing (BPO) industry. I've a marvelous
international understanding of the variations in numerous business
cultures, having worked as a corporate representative for many
American-based telemarketing centers and marketing agencies for
over ten years. I've additionally completed over 500+projects with
multiple internationally recognized firms. Imagine a world within
which little and massive firms have equal possibilities to win new
customers within the market.
Ishaq
Ahmad
Work History
Telemarketer And
Customer Support
Expert
-
Dispatcher Manager & Affiliate
Markerteer
McCoy Communication, Lahore
Motivated staff to deliver high-level dispatch
Contact
support while successfully meeting departmental
goals.
Address
Tracked and reviewed charts, graphs, schedules
Rawalpindi, Pakistan 47311
and other statistics to to maximize on-time
Phone
performance, minimize customer wait times and
-
service disruptions.
Organized and coordinated dispatch training
E-mail
programs for new hires and refresher training
-
programs for existing personnel to continuously
m
promote company vision, values and culture.
Conferred with customers to address questions,
Skills
problems and requests for service or equipment
to allocate dispatch coverage during peak
Telemarketing
service times and during employee shortages.
Excellent
Facilitated communications between customers
and field personnel to answer questions or resolve
Customer Support
concerns.
Excellent
Received new orders, prepared documentation
and assigned personnel.
Team Management
Reported to management operational activities
Excellent
and maintained current records.
Resolved conflicts and negotiated mutually
Lead generation
beneficial agreements between parties.
Excellent
Dispatching
Excellent
2016-04 -
Lead Operating Officer
2018-02
Yomdel, Lahore
Participated in continuous improvement by
generating suggestions, engaging in problem-
Affiliate management and
solving activities to support teamwork.
Marketing
Increased customer satisfaction by resolving
issues.
Excellent
Developed and maintained courteous and
Virtual Assistance
effective working relationships.
Worked with customers to understand needs and
Excellent
provide excellent service.
MS Office, Excel, & PPT
Resolved conflicts and negotiated mutually
beneficial agreements between parties.
Excellent
Used Microsoft Word and other software tools to
MOJO, VICIDIAL,CRMs
create documents and other communications.
Developed and implemented performance
Excellent
improvement strategies and plans to promote
Live Chat Support
continuous improvement.
Used critical thinking to break down problems,
Excellent
evaluate solutions and make decisions.
Sales Funnel Stratergies
Created plans and communicated deadlines to
complete projects on time.
Excellent
Resolved problems, improved operations and
Coldcalling
provided exceptional service.
Conducted research, gathered information from
Excellent
multiple sources and presented results.
Languages
Worked within applicable standards, policies and
English
environment.
Urdu
confirming full understanding before addressing
regulatory guidelines to promote safe working
Actively listened to customers' requests,
concerns.
2018-03 -
SDR
2019-01
Call Squad, Rawalpindi
Worked flexible hours across night, weekend and
holiday shifts.
Proved successful working within tight deadlines
and fast-paced atmosphere.
Displayed excellent sales skills and understanding
of how to leverage abilities to exceed quotas.
Handled high-volume telemarketing operations
with expert use of client management software
and computer dialing.
Sourced and pre-qualified leads and identified
new business opportunities by dialing [Number]
daily outbound calls to build partnerships and
achieve sales quota.
-
Team Leader Manager
Call Squad, Rawalpindi
Increased productivity by [Number]% and
revenue streams by [Number]% through effective
change management practices.
Drove performance of staff by creating
incentives and positive work atmosphere and
administering recognition and rewards programs.
Administered monthly and annual reviews to
direct reports and set clear and measurable
goals, action plans and follow-up procedures.
Stayed calm, collected and logical during
stressful moments to identify and implement
optimal solutions.
Distributed and briefed code of conduct to
players, families and staff.
Developed and delivered new hire transition
training and quality assurance programs,
increasing new-hire retention [Number]%.
Facilitated meetings to communicate team
performance goals and results.
2019-08 -
Lead Generation Specialist
2022-05
Call Squad & TheDatic, Rawalpindi
Carried out inspections on over [Number] small
and large capacity generators weekly.
Served as key team member in development of
new client pipeline, resulting in [Number]% sales
profit increase.
Generated advertising brochure for vendor use.
Performed effectively in self-directed work
environment, managing day-to-day operations
and decisions.
2022-05 Current
Data Vendor
TheDatic, Rawalpindi
Used coordination and planning skills to achieve
results according to schedule.
Carried out day-to-day duties accurately and
efficiently.
Drove operational improvements which resulted
in savings and improved profit margins.
Learned new skills and applied to daily tasks to
improve efficiency and productivity.
Education-
High School Diploma
Lahore Cadet School - Model Town, Lahore
2012-07 -
Associate of Science: Computer Science
2014-08
Govt. College of Science - Wahdat Rd, Lahore
-
Bachelor of Science: Computer And
Information Sciences
University of Central Punjab - Lahore
Affiliations
www.thedatic.com
Certifications
IELTS
