Isana Carneiro

ISANA NERIS CONTACT INFORMATION LinkedIn: Isana Neres Carneiro Location: France PROFESSIONAL SUMMARY Highly accomplished Executive Assistant with over ¹ years of experience, consistently delivering measurable results. Improved response time by ´±% at Taurist, increased engagement by ³¶% through graphic design prototypes, and expanded Mushbloom's supplier catalog by ²¶%. Proficient in Google Workspace, Microsoft Office, Canva, and Figma. Fluent in English and Portuguese, with proficiency in French and Spanish. PROFESSIONAL EXPERIENCE VIRTUAL BUYER ASSOCIATE (Part-Time) Dabble Entertainment | March ³±³µ - Present * Responsible for acquiring tickets for various entertainment events, including concerts, soccer matches, and basketball games. * Maintained and updated customer databases and spreadsheets with high attention to detail. * Managed password changes and account security for company systems. * Coordinated with vendors and event organizers to secure optimal ticket options for clients. * Financial management of purchases, multiple credit cards, and email organization, ensuring compliance and transaction efficiency. VIRTUAL ASSISTANT Taurist | August ³±³³ - December ³±³´ * Managed executive communications, including email correspondence and meeting coordination, improving response time by ´±%. * Created professional presentations and maintained comprehensive spreadsheets for data tracking and analysis. * Developed graphic design prototypes for websites and social media content, increasing engagement by ³¶%. * Participated in strategic planning meetings, documenting key decisions and action items for stakeholder distribution. VIRTUAL ASSISTANT Mushbloom | November ³±³² - March ³±³³ * Created marketing materials and social media content using Canva, resulting in ³±% growth in audience engagement. * Produced engaging blog content aligned with brand voice and SEO requirements. * Researched and established relationships with product suppliers and resellers, expanding distribution network by ²¶%. * Managed email communications and social media accounts, maintaining consistent brand messaging. PERSONAL ASSISTANT Nine Media | May ³±²º - January ³±³± * Orchestrated executive calendar management, prioritizing appointments and ensuring efficient time allocation. * Managed the company\'s social media presence, particularly Instagram, implementing content strategies that increased followers by ´¶%. * Created and maintained detailed spreadsheets for budget tracking and event planning. * Coordinated all aspects of event management, including artist relations, contract negotiations, transportation logistics, and technical requirements. * Served as primary point of contact for stakeholders, maintaining professional communication channels. RECEPTIONIST Hotel Bragança Oporto | January ³±²¸ - October ³±²¹ * Managed hotel organization in the mornings, ensuring smooth operations. * Assisted guests at the reception in the afternoons, providing excellent customer service. * Handled reservation management, optimizing room occupancy. ADMINISTRATIVE ASSISTANT WCS | February ³±²¶ - May ³±²· * Provided exceptional customer service, addressing inquiries and resolving issues promptly. * Maintained and updated internal systems, ensuring data accuracy and accessibility. * Managed front desk operations, creating a welcoming environment for clients and visitors. YOUNG APPRENTICE Caixa Econômica Federal | February ³±²´ - February ³±²¶ * Rotated through all bank departments, gaining a comprehensive understanding of financial operations. * Supported administrative management, including document processing and filing systems. * Assisted with customer service, account openings, and client prospecting initiatives. * Collaborated with team members to ensure smooth daily operations and regulatory compliance. ADMINISTRATIVE ASSISTANT (Legal Field) CSU | April ³±²³ - January ³±²´ * Digitized critical documents for the Regional Court of São Paulo, ensuring accuracy and confidentiality. * Provided administrative support, improving departmental workflow efficiency. * Maintained organized filing systems for easy retrieval of important documentation. EDUCATION Graphic Design Studies University Nove de Julho | ³±³² - ³±³µ CERTIFICATIONS & COURSES Interface Design Udemy | ³´ hours Figma Udemy | ³± hours TECHNICAL SKILLS Design Tools: Canva, Photoshop, Figma, Adobe Express Office Suites: Microsoft Office, Google Workspace Digital Marketing: Social Media Management, Content Creation, Google AdWords Administrative: Calendar Management, Email Management, Document Preparation, Event Planning Time Management: Notion, ClickUp AI Tools: Gemini, ChatGPT LANGUAGES Portuguese: Native English: Fluent French: Intermediate Spanish: Basic VOLUNTEER EXPERIENCE 횸 Cups of Tea | ³±²¸ - ³±³³ * Served as an active listener for individuals dealing with depression and various psychological challenges. * Provided empathetic support through active listening techniques. * Developed strong interpersonal communication skills while maintaining appropriate boundaries. References available upon request.