ISAMAR MORALES
Brooklyn, NY 11221
Phone:-
Email:-
PROFESSIONAL PROFILE
Dynamic and results-oriented professional with a Bachelor's degree in Communication Arts (Organizational Communication) from Florida International University. Adept at building and leading high-performing teams in fast-paced retail environments. Skilled in delivering exceptional customer service, driving sales growth, and optimizing operational efficiency.
EDUCATION
Bachelor's in Communication Arts (Organizational Communication)
Florida International University - Miami, FL
May 2023
SKILLS
Outstanding leadership and team-building abilities
Exceptional written and verbal communication skills
Proven track record in sales and customer relationship management
Strong organizational skills with a keen eye for detail
Ability to multitask effectively in a high-pressure environment
Proficient in time management and prioritization
WORK EXPERIENCE
Client Advisor
Tiffany & Co. Landmark - New York, NY
July 2023 - Present
Provide personalized customer service to assist clients in selecting luxury jewelry pieces.
Utilize product knowledge and understanding of customer preferences to enhance the shopping experience.
Cultivate and nurture client relationships to drive sales and achieve revenue targets.
Global Flagship Store Keyholder
Swatch Group US – Times Square, NYC
May 2022 - July 2023
Managed daily operations of the Swatch store in Times Square, this including staff supervision, inventory management, and cash control.
Implemented strategies to optimize store performance and enhance customer satisfaction.
Played a key role in training and mentoring team members to deliver exceptional service and achieve sales goals.
Helped managed high traffic events for special drops every couple of months.
Sales Supervisor
Sandro & Maje - Brooklyn, NY
October 2019 - May 2022
Led a team of sales associates in providing outstanding customer service and driving sales growth.
Conducted regular inventory audits to ensure accurate stock levels and minimize discrepancies.
Collaborated with management to develop and implement sales strategies to meet and exceed targets.
LANGUAGES
Fluent in English and Spanish.
