Isaiah
Krogseng
Hopkins, MN
Motivated individual eager to contribute to a team-oriented environment. Seeking opportunities to support others, develop
new skills, and continue learning while delivering excellent service.
FREELANCE
LEAD GENERATION SPECIALIST
JANUARY 2023 — PRESENT
Assisted in developing and executing marketing campaigns across
digital and print channels.
Maintained marketing databases and tracked performance analytics
to identify opportunities for growth.
Supported promotional events and initiatives to drive traffic and
boost sales.
Optimized campaigns using analytics tools (Google Analytics, Meta
Insights) to track engagement and performance.
PHONE:-
EMAIL:-
SKILLS
Marketing Campaign Development
Digital Marketing
Performance Analytics
Database Management
Sales Support
Customer Issue Resolution
Customer Service
MEDICA HEALTH PLANS
Cross-functional Team Coordination
ISSUE RESOLUTION ANALYST
Operational Efficiency
NOVEMBER 2018 — JANUARY 2023
Training and Mentoring
Served as an escalation point for complex customer inquiries and
complaints.
Streamlined daily operations to improve efficiency, accuracy, and
the customer experience.
Coordinated cross-functional teams to improve communication and
ensure operational success.
Monitored and executed administrative tasks through database
management and internal company software.
MEDICA HEALTH PLANS
HEALTH PLAN SPECIALIST II
AUGUST 2017 — NOVEMBER 2018
Delivered exceptional customer support by actively listening,
identifying needs, and providing effective solutions to increase
satisfaction.
Trained and mentored new team members on service standards and
best practices.
Handled customer inquiries and complaints with professionalism,
empathy, and efficiency, while maintaining high satisfaction ratings.
Demonstrated proficiency in Microsoft Office Suite (Word, Excel,
PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Slides).
Google Workspace
Microsoft Office Suite
Administrative Tasks
EDUCATION
UNIVERSITY OF WISCONSIN - EAU
CLAIRE
Bachelor of Business Administration |
September 2012 — May 2017
UNIVERSITY OF WISCONSIN - EAU
CLAIRE
Certificate of International Business |
September 2012 — May 2017
