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I H ST Vincent & The Grenadines, Caribbbean 1784 ◆- ◆- P S Experienced and knowledgeable information technology professional with 5+ years' experience seeks to contribute my training and acquired skills within your organization. I am seeking a role offering opportunities for long-term professional growth and development. K S Team Oriented; excellent track record for Ability to manage Users and Groups working within a team or group through Active Directory framework. Technical Troubleshooting Excellent telephone skills and good ability LAN Networking to use Remote Access Working knowledge of the diagnosis, repair & debugging of software & computer systems. Knowledge of Local Area Network technologies from a support perspective. CAREER HISTORY Internet Manager , 12/2018 to Current Global Eagle Entertainment Inc. – Los Angeles, CA Duties; Responsible to resolve queries of customers Unlocking user accounts and resetting passwords, performing troubleshooting duties for end users. Network printer installation Manage and Maintain The internet cafe aboard The cruise ship Maintain and support systems, workstations, mobile devices, printers and peripherals for Guest and Crew onboard ship Communicate with IT help desk to solve issues with access point and cruise applications. Keep accurate records of logs and inventory of workstations Monitoring network performance to determine whether adjustments need to be made. Training Guest services staff on the use and features of the Wi-Fi Network and applications . Repair Technician, 10/2014 to 04/2015 Cell World Ltd – Kingstown, Caribbean Diagnose and Repair Apple, Android, and Windows Phone Repair Game Systems and Laptop Computers Organize and Maintain Inventory Established system of documentation to keep track of customers' phones and repair status that was Repaired Assisted new and existing customers with purchase with activation IT Support, 12/2013 to 09/2014 Computec LTD – Kingstown , Caribbbean Established, repaired and optimized networks by installing wiring, cabling and devices. Removed malware, ransomware and other threats from laptops and desktop systems. Configured hardware, devices and software to set up work stations for employees. Helped install new PC and Mac computers for Cafe Set up and install new Computers for Cafe Include Acronis True Image Work with wired and wireless data network providers to debug and resolve customer affecting service issues Administrating Windows using Local Users & Groups. C Certified- MTN Satellite Communications Managers Training Certified - Microsoft Certified Solutions Associate (Server 2016 ) Certified - Microsoft Certified Solutions Associate (Windows 10 ) Cisco Certified Network Associate (CCNA) ACADEMIC QUALIFICATIONS GED: 09/2012 Emmanuel High School - Saint Vincent & The Grenadines O levels Information Technology (A) English (B) Social Studies (B) Office Administration (A) Principles of Business (A) Associate of Science: Information Technology Community College of Information Technology - Saint Vincent & The Grenadines AREAS OF EXPERTISE Desktop Support Windows Active Directory Diagnosing hardware & software faults Data Protection Act R Available upon request.