Isabelle Villacarlos

ISABELLE VILLACARLOS SOCIAL MEDIA MANAGER E D U C A T I O N Bachelor of Arts Major in Sociology University of the Philippines, Los Banos 2020 Certificate in Fundamentals of Digital Marketing Google Digital Garage 2020 P R O F I L E S U M M A R Y Isabelle is an organized, systematic, and proactive individual pursuing a career in digital marketing. With two years of experience as a social media manager – her expertise lie in content creation, digital branding, community engagement, and social media marketing using a methodical approach based on consumer behavior and social media trends. With five years of experience as an administrative assistant for operations under her belt, she ensures the stable and efficient conceptualization and execution of digital marketing strategies through a thoroughly planned digital marketing process which aligns with the brand's vision for social media development. W O R K E X P E R I E N C E Certificate in Critical Thinking and Writing School of the N.Y. Times 2020 Freelance Social Media Manager March 2020 – Present Freelance Employment | Manila, Philippines Collaborates with brands in widening customer reach through digital marketing Launches social media promotions, events, and engagements Produces digital and print materials through graphic designing and copywriting S K I L L S Customer Loyalty Associate (Seasonal) September 2021 – December 2021 Balsam International Unlimited Company-Philippine ROHQ | Manila, Philippines Ensured that concerns are addressed and resolved across several brands Assisted in building online reputation through delivery of customer service Delivered ad-hoc tasks and projects assigned by the Team Leader Graphic Designing Print Designing Video Editing Copywriting Digital Marketing Project Management Customer Engagement Appointment Setting Post Scheduling Digital Marketing Social Media Marketing Microsoft Office Google Workspace Adobe Photoshop Facebook Ads Business Suite Salesforce Lightning Adobe Premiere Pro Operations Manager July 2016 – December 2019 The Nail Studio and Mobile Spa | Manila, Philippines Led a team of 20 employees by directing the day-to-day operations Delegated tasks to employees and organized schedules with clients Spearheaded projects, events, and marketing promotions with CEO Administrative Assistant for Operations March 2014 – June 2016 The Nail Studio and Mobile Spa | Manila, Philippines Assigned to receive client inquiries and concerns through calls and messages Scheduled client appointments and employee working hours Coordinated with the CEO for weekly payroll of all employees C O N T A C T- I N F O R M A T I O N isabellevillacarlos -