Isabelle
Martinez
MANAGEMENT ASSISTANT
BILINGUAL FRENCH/ENGLISH
Employment
FREELANCE, FRANCE
Management Assistant | Since Oct. 2016
My goal is to provide a wide range of secretarial and administrative
services to entrepreneurs and small companies. I work on-site for local
businesses or virtually anywhere else.
EUROSTAR INTERNATIONAL LTD, LONDON, UK
Customer Service Advisor | April 2010 - December 2014
+33 --www.l-assistante.com
Hérault, France
My mission was to help our customers with everything from making a
booking and answering questions to aftersales and guidance on travelling
with Eurostar. Answering inbound calls and replying to emails both in
french and English.
MCKEVER HOTELS, NEWCASTLE, UK
Assistant Hotel Manager | December 2006 - March 2010
My daily job was to help the hotel manager complete all activities related
to the operations of the aparthotel, ensuring the establishment worked as
smoothly as possible. I was in charge of supervising the reception and
housekeeping teams.
CISCO SYSTEMS, NEWCASTLE, UK
Account Executive | April 2004 - October 2006
Skills
Microsoft Office
Translation French/English
SEO
Social Media Management
Languages
French
English
Spanish
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Responsible for driving revenue growth through contract renewals
by contacting resellers in France and Eastern European countries.
FLYBE, NEWCASTLE, UK
Senior Cabin Crew Member | February 2001 - April 2004
My role was to ensure the safety and comfort of the passengers
throughout the flight, whilst providing excellent customer service.
Education
BTS ASSISTANTE DE GESTION
Management Assistant
Béziers, France | 2016
HCIMA PROFESSIONAL CERTIFICATE
Hotel & Catering Management
London, UK | 2000
BACCALAURÉAT G3 CERTIFICATE
Sales & Marketing
Fresnes, France | 1994
