Isabelle Majatladi

445b Phudufudu Street Meadowlands East Zone 1, 1852 -- GOMOTSANG NEO KARABO MAJATLADI OBJECTIVE Motivated and detail-oriented professional with experience in administration and customer service, seeking to contribute to a dynamic organization. Skilled in managing office operations, handling customer inquiries, and delivering excellent service to enhance client satisfaction and team efficiency. SKILLS      Organisational & Time Management – Efficiently managed daily operations, scheduled meetings, and coordinated tasks to meet deadlines. Data Management & Analysis – Captured, extracted, and compiled data to improve program effectiveness and organisational decision-making. Reporting & Compliance – Ensured adherence to reporting requirements through accurate and timely weekly/monthly reports. Communication & Documentation – Drafted emails, policies, procedures, and meeting minutes, enhancing written and verbal communication skills. Program Development & Research – Researched trends, identified collaboration opportunities, and maintained program relevance.  Attention to Detail – Ensured accuracy in data entry, reports, and documentation to maintain organisational efficiency.  Stakeholder Coordination – Liaised with program leaders, executives, and staff to streamline operations and improve workflow. EXPERIENCE Oct 2024 – ADMINISTRATOR, ARK SOWETO   1|P a g e Managed the daily operations of the Organisation, ensuring smooth workflow and efficiency. Maintained compliance with all reporting requirements and kept stakeholders informed of any developments affecting the Organisation.  Performed administrative duties, including: o Data Entry: Capturing registers, resource lists, and employee information (site, staff, beneficiaries, and programs). o Document Preparation: Typing policies, procedures, emails, and meeting minutes. o Coordination: setting Key Performance Areas (KPAs). o Reporting: Compiling and submitting weekly and monthly reports. Reporting directly to the Chief Operations Officer.  July 2021 – May 2023 ADMINISTRATIVE ASSISTANT, MORUTATHUTO PRIMARY SCHOOL  Identify and suggest improvements to office workflows and processes.  Maintain and update digital and physical filing systems for easy information retrieval.  Serve as the first point of contact for clients, providing a friendly and professional experience.   Established administrative work procedures to track staff's daily tasks. Assisted co-workers and staff members with special tasks on a daily basis.  Collect, enter, and manage data in various databases or spreadsheets.  Maintain basic office equipment such as printing and copying machines.  Ensure office supplies are stocked and reordered when needed.  Prepare and maintain meeting agendas.  Assist with expense reports, invoicing, and basic financial records  Knowledge and experience with SA-SAMS.  Handle incoming and outgoing communications, including calls and emails. EDUCATION 2018 – 2020 VARSITY COLLEGE, MIDRAND - Higher Certificate in Legal Studies Law of Persons, Legal Office, Mercantile Law, Private Law, Law for Beginners, Business Communication, Financial Accounting, Law of Succession, Labour Law, Constitutional Law, Computer Studies 2|P a g e 2013 – 2017 WEST RIDGE HIGH SCHOOL, ROODEPOORT – Grade 12 REFERENCES MISS KHOSI SUNTSHA CEO, Ark Soweto - MS MBALI GWALA School Principal, Morutathuto Primary School-/ - MRS. LUCIA KEKANE Administrative Assistant, Morutathuto-/ - 3|P a g e Primary School