Isabella Victoria Hartvig

Curriculum vitae Personal Information FIRST NAME / SURNAME ADDRESS Isabella Hartvig Bulevard La Cala 31 Edif Calamar Block 1, Floor 2, 12D 29649 La Cala de Mijas, Spain TEL EMAIL NATIONALITY DATE OF BIRTH GENDER --Danish 19. Sep 1995 Female Work Experience COMPANY DATES POSITION Outlier (Google project) December 2023 - Present Trainer of LLM’s with special focus on Generative AI & QA’s RESPONSIBILITIES • Quality and Relevance: Gather high-quality, relevant data to train the model, ensuring it covers a wide range of topics. • Diversity and Bias Mitigation: Reduce biases and ensure the model can generate content that respects different cultures, perspectives, and demographics. • Content Moderation: Ensure the model can lter out harmful or inappropriate content and process and clean the data to remove inaccuracies, inappropriate content, and irrelevant information. • Transparency: Maintain transparency about the capabilities and limitations of the model, informing users about its potential biases and areas of inaccuracy. • Data Quality Checks: Ensure the datasets used for training are high-quality and relevant. • Actionable feedback: Provide detailed feedback to fi model trainers to help them improve their work. COMPANY DATES POSITION RESPONSIBILITIES TELUS International (Danish ASR Project) November 2022 - June 2023 (Project nalised) Language Data Quality Assurance & Language lead • Quality of Transcribed Audio: Ensure the quality of transcribed Danish audio conducted by the moderation and QA team, by following provided guidelines. • Team Support and Guidance: Provide support and guidance to the team, acting as the Language Lead to ensure adherence to guidelines and maintain consistent quality. • Collaborating: Collaborate with project stakeholders to address any language-related issues and implement corrective measures as needed. • Detail and Linguistic Expertise: Apply strong attention to detail and linguistic expertise to guarantee accurate and high-quality transcriptions. • Training and Development of Team Members: Assist in training new team members on project guidelines and best practices for transcription quality assurance. COMPANY DATES POSITION RESPONSIBILITIES ModSquad (Trustpilot Project) June 2021 - December 2022 (Project nalised) Content Integrity Agent • Reported Reviews: Analyze the content of reported reviews to ensure compliance with guidelines and quality standards. • Investigations: Conduct thorough investigations to identify any reviews or content potentially created by bots or automated systems. • Remove Automated Content: Implement necessary measures to remove automated content from the fi fi platform to maintain integrity and user trust. • Policies: Develop and implement review moderation policies and procedures to ensure adherence to guidelines. • Collaborating: Collaborate closely with crossfunctional teams to address any identi ed issues and provide recommendations for improvement. • Monitoring and Reporting on Trends: Monitor and report on trends and patterns related to automated content, enabling proactive measures to mitigate risks. COMPANY DATES POSITION RESPONSIBILITIES Lionbridge (Project) March 2021 - May 2021 Mystery Shopper • Measuring Customer Service Quality: Measure the quality of customer service interactions by evaluating various touchpoints and collecting detailed feedback. • Product and Delivery Information: Collect comprehensive information about purchased products and the delivery service, including timeliness, condition upon arrival, and customer satisfaction. COMPANY DATES POSITION RESPONSIBILITIES Lionbridge September 2020 - January 2021 (Project nalised) Language data analyst • Transcribing and Labelling of Danish Audio Transcribe and label Danish audio accurately to enhance the development and performance of AI fi fi systems. COMPANY DATES POSITION RESPONSIBILITIES Legends Showbar April 2016 - Present Supervisor • Managing of Staff: Manage and lead staff to inspire and guide them toward achieving higher performance and success. • Scheduling and Work Assignment: Schedule and assign work hours to team members ef ciently to ensure optimal productivity and coverage. • Stock Management: Oversee stock management to maintain adequate inventory levels and minimize wastage. • Bartending and Menu Innovation: Create and add new cocktails and menu offerings, consistently introducing exciting changes to enhance customer experience. COMPANY DATES POSITION RESPONSIBILITIES Cafe Casa Barella July 2015 - December 2020 Management trainee • Managing of Staff: Manage and lead staff to inspire and guide them toward achieving higher performance and success. • Scheduling and Work Assignment: Schedule and assign work hours to team members ef ciently to ensure optimal productivity and coverage. • Stock Management: Oversee stock management to maintain adequate inventory levels and minimize fi fi wastage. COMPANY DATES POSITION RESPONSIBILITIES Forenede Service - Kastellet (Forsvaret) 2011 - 2015 Event Executive • Stall Management: Manage various stalls, including beer and ice cream stalls, ensuring smooth operations and customer satisfaction. • Event Coordination Support: Collaborate closely with event managers as their assistant, assisting in all necessary preparations to ensure the success of events. COMPANY DATES POSITION RESPONSIBILITIES Designit 2011 - 2013 Piccoline • Facility Organization and Maintenance Organize and prepare meeting rooms and work areas to ensure they are orderly and ready for the next team's use. • Workplace Comfort: Maintain cleanliness throughout the workplace to create a comfortable and enjoyable environment for the team. • Event Preparation: Coordinate and assist in preparations for events to ensure seamless execution and successful outcomes. Education and Training INSTITUTION LOCATION FOCUS HF-centeret Efterslægten Copenhagen, Denmark • Two-Year College Education: Pursued studies at a two-year college with a focus on development and humanities, gaining valuable insights into social sciences and cultural studies. • Volunteer Experience: Participated in a four-week volunteer program in Guatemala, contributing to the construction of a school to support local community development efforts. INSTITUTION LOCATION FOCUS Hotel & Restaurant skolen Copenhagen, Denmark • One-Year Chef and Hygiene Program: Completed a comprehensive one-year training program focusing on culinary arts and food hygiene practices. Skills and Competences LANGUAGE SPOKEN OTHER LANGUAGE(S) SKILLS AND COMPETENCIES Danish (Native) English (C2) Swedish (B1) Norwegian (B1) Spanish (A2) Zendesk (1.5 years of experience) TCS (7 months of experience) Slack (2 years of experience) Lark (7 months of experience) Costumer service (11 years of experience) Content moderation (1.5 years of experience) Language data annotation/labeling (1 year of experience) Language data quality assurance analyst (7 months of experience) Bartending (6 years of experience) Waitressing (5 years of experience) Staff management (7 years of experience) Event Executive (4 years of experience)