Isabella Ugwuanyi

I'm Isabella, a seasoned Customer Service Specialist, and Virtual Admin Assistant.

With over 3 years of dedicated experience in Customer Service, I've assisted companies from the U.S., UK, and Singapore, honing my skills along the way. 

I can provide e-mail, ticket, chat, admin, and phone support, ensuring a seamless experience for your customers. I'm committed to going above and beyond to delight your customers.

Communication is not just my job; it's my passion. I firmly believe in understanding customers' needs fully to achieve ultimate satisfaction.

Throughout my career, I've cultivated essential qualities for exceptional customer service, such as patience, attentiveness, clarity, positivity, time management, empathy, calmness, promptness, and persuasiveness. These attributes, aligned closely with my personality, have been instrumental in delivering top-notch support.

I'm always eager to expand my knowledge and will immerse myself fully in your product to provide unparalleled assistance to your customers.

As a virtual assistant, I have experience in:

• Administrative Support
• Junior Project Management
• Team collaboration
• Email Handling
• Calendar Management
• Customer Service Support
• Content Creation
• Scheduling Appointment
• Data Entry
• Google Research
• Internet Research

Tools:

• Click-Up
• Slack
• Zendesk
• Freshdesk
• Shopify
• Buffer
• Hootsuite
• Trello
• Google Workspace
• MS. world
• Excel

And I have no problem mastering new software.

To add more, I have acquired the basic virtual purpose elements like a professional computer, strong internet connection, alternative power supply(inverter), and so on. It will ensure my 24-hour availability to achieve the maximum result.

I believe in hard work and honesty. I am always eager to make long-term professional relationships with my clients to ensure that every project becomes successful. I am available immediately and will take on any project.

I assure you that you will not regret your decision if you hire me.