Isabella Achieng Ndambuki
Mobile No: -
Languages: English, Kiswahili and sign Language.
Email-Current Location: Nairobi, Kenya
Professional Summary
I am remarkably talented, self-motivated and enthusiastic Tours and Travel Operations Management graduate with more than 3 years of proven leadership, Communication, organizational and accounting experience. I am highly experienced in the tourism and hospitality industries, administration and financial activities from my working history. I desire to work in a challenging and rewarding environment which will give me an opportunity to utilize my acquired knowledge and skills as I aim for both personal and organizational growth.
Core Competencies
Excellent computer skills (Microsoft Word,Excel,Powerpoint)
Customer care relations.
Hotel reservations using the opera system.
Tours and Travel operations management.
Administration and Clerical skills.
Finance and Data management using QuickBooks and ERP system.
Sales and Marketing especially in the Automobiles industry.
Inventory Management.
Report writing skills.
Work Experience:
Geo tech Trading Company; March 2016 up to date;
Finance and administration;
Duties and Responsibilities:
A. Finance Department:
Reconciliation of supplier statements against the company’s statements.
Inventory and monthly reconciliation of the company’s statements.
Preparing monthly financial reports such as Profit and Loss accounts and Balance sheet.
Management of the company’s petty cash.
Following up on debtors to ensure timely payments so as to ensure timely reconciliation of the respective statements.
Maintaining asset register and all the supporting documents for depreciation, addition and posting of supplier invoices and preparing payments.
Filing of VAT, PAYE, NSSF and NHIF within the stipulated time as required by the law.
Entering of bank charges in the cashbook, reconciliation of bank statements and cashbook.
Maintaining safe custody of records pertaining to accounts.
Preparing salaries for employees using QuickBooks system.
Reconciliation and closing of the General Ledger on a monthly basis.
Evaluation of clients’ businesses to determine if they are credit-worthy.
Performing any other duties as maybe assigned by the Manager from time to time.
B. Administration Department:
Ensuring efficient running of the administration department.
Creating and maintaining an up to date filing system.
Answer, screen and forward any incoming phone calls while providing basic information about the company when needed.
Receive and sort daily mails, deliveries and couriers.
Maintain security by following procedures and controlling access.
Attending board meetings and taking minutes.
Keeping safe custody and updating of the company seals and statutory books and other records.
Performing other clerical receptionist duties such as photocopying and typing of documents on demand.
Updating the company’s social media platforms such as Face book and twitter for marketing purposes.
Achievements
Created a loyal customer base through marketing.
Contribution to decisions pertaining the running of the company.
The company has been able to maintain healthy financial statements and balances.
Expanded the company’s customer base through extensive marketing.
Southern Sun Mayfair Hotel, Nairobi; Intern, Nov 2014- Jan 2015;
Duties and Responsibilities:
Front Office Department
Welcoming and assisting with check-ins/check-outs of guests in the hotel.
Planning and coordinating the provision of friendly, effective and efficient services to guests.
Providing feedback from guests to front office manager for action.
Handling guest complaints and concerns in an efficient and timely manner.
Attending to guests’ inquiries, needs and other special requests.
Keeping and recording guest information in the opera system (handling guest personal data).
Accepting guest payments for their accommodation.
Reservations Department
Allocating rooms to guests upon request and also on arrival using the opera booking system.
Updating guests’ personal information and making timely reservations using the opera system.
Liaising with the house keeping department to determine availability of rooms.
Keeping a record of availability of guest rooms.
Arranging for airport transfers and other leisure activities for the guests.
Professional telephone and mail conversations with potential and actual guests.
Switch board
Receiving and making calls to relevant parties involved with the hotel business.
Transfer of calls to the relevant persons/departments upon request by the caller.
Playing the role of customer care by giving callers (guests) relevant information about the hotel and its products.
Natural Track Safaris, Nairobi; Sep 2013-Dec 2013
Intern,
Duties and Responsibilities:
Marketing Kenya as an ultimate tourist destination with a diversity in tourist attractions and activities.
Preparation of itineraries both custom and tailor-made for individuals and travel groups.
Tour costing, booking and ticketing using the Amadeus system.
Liaising with hotels, lodges, restaurants and other hospitality facilities offering tourist services.
Customer reservations and advising clients on tour destinations based on their requirements.
Arranging guests’ transfers to and from the airport, hotel and other local destinations.
Developing and marketing the company’s product and services to both potential and actual clients.
Customer care service through handling calls from clients with inquiries and other tourism partners in a professional manner.
Sending, receiving and responding to both internal and external mails in the most appropriate way.
Education and Training
Period
School and Course
Achievements-
University of Eldoret Bachelor of Travel and Tours Operations Management
First Class Honors-
Stephjoy Girls High School
Kenya Certificate of Secondary Education
B (plain-
St. Catherine’s Primary School
Kenya Certificate of Primary Education.
345 /500
Personals
Excellent oral and written communication skills.
Strong data entry and analyzing skills.
Strong interpersonal, presentation, leadership and problem solving skills.
Good organizational and administrative skills.
Excellent time management skills.
Creative and innovative with a forward thinking approach.
Adequate knowledge in the use of accounting systems such as QuickBooks and Crystal ERP.
Ability to work in a fast paced and diverse environment.
Highly skilled in the use of Amadeus and Galileo Hotel and Travel booking systems
LEADERSHIP ROLES
Student Leader, University of Eldoret Student’s Organization (UESO:-).
Class prefect and dormitory captain Stephjoy Girls High School -)
AWARDS/CERTIFICATIONS
Certificate of Leadership- University of Eldoret (UESO-)
Certificate of participation in Tourism club-University of Eldoret -)
Certificate of training of safety-Kenya Red Cross (2016)
Interests
Reading and Writing
I have developed deep interests in reading informative publications among them blogs and business journals and also a member in a local discussion group that reviews diverse publications. Example of a link to my blog is isabelleolivecom.wordpress.com/
Community service and environment conservation
I have participated greatly in many local programs that involve environmental clean-up in public places (market places, hospitals, schools, streets).
Technology enthusiast
I am enthusiastic when it comes to learning new facts about technology and very eager to apply the new techniques especially on the ever dynamic work environment of the Hotel and Tourism Industries.
Travelling
I enjoy visiting local destinations for adventure, leisure and pleasure and largely for learning purposes.
Referees
Mr. Joel Mwaniki,Mr. Peter K. Philip,
Senior Accountant,Travel Manager,
Geotech Trading Company,Natural Track Safaris,
Tel:-Tel:-
Email:--
Mr. Abdio Ibrahim,
Personnel Officer,
Southern Sun Mayfair Nairobi,
Tel: +254 -
Email:-
