ISABELLA LWOSI
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Email:-
PROFILE SUMMARY
Dynamic and dedicated individual. Recognized for communicating effectively at various levels and acting as a liaison
between managers and employees. Track record of meeting targets and deadlines efficiently. Highly motivated,
friendly, charismatic, and enthusiastic with a proven capability of working independently as well as part of a
collaborative team. Flexible to changes, an effective communicator, and dedicated to the provision of service
excellence. My goal is to work in a dynamic and challenging environment, which will allow me to utilize my skills to
make a difference, maximize the company’s returns, and enhance personal growth and career.
EDUCATION
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Montessori Plus Center - Nairobi: August 2018 – October 2020
Diploma in Early Childhood Development Education.
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Graffins College - Nairobi: June 2010 – Jan 2011
Diploma in Public Relations
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Annex Computer College - Nairobi: September 2007 – Jan 2008
Certificate in Computer Application.
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Kenya Certificate of Secondary Education- Kaimosi Girls High School, Nairobi; 2006
KEY SKILLS AND COMPETENCIES
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Customer Relations: Ability to engage with clients and offer them the services they need in a way that
ensures their satisfaction.
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Administration: Acquired knowledge in the management of the daily running of office
operations, managing the register and facilitating stock checks on a regular basis. Proficient in running
day-to-day office operations.
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Communications skills: Excellent communication skills with the ability to engage with people from all
background and create a professional relationship with colleagues, superiors and clients.
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ICT/Computer Skills: Proficient in navigating the MS suite, CRM, Electronic Archiving System, basic
proficiency in Adobe Photoshop, illustrator, and InDesign
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Planning: Able to organize Calendar appointments, schedule meetings, schedule travel arrangements &
Team Co-ordination.
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Interpersonal skills: Social and able to communicate and interact well with people. Able to maintain and
handle sensitive information in a proper confidential manner.
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Organizational skills: Ability to handle official company records & documents in an organized manner to
ensure easy retrieval when required.
WORK EXPERIENCE
April 2021 – Present: Administrative Associate - AIfluence Limited.
● Directly Reports to the Chief of Staff
Key Achievements
- Led the project on setting up a physical office over 3 months which included supervision of contractors,
suppliers, and other project stakeholders
- Managed the organization’s remote working across two countries (Kenya & India) ensuring the smooth running
of the organization’s operations
- Coordinated and arranged company events at the best yet economical locations, saving costs
- Provided exceptional support to managers and co-workers, increasing the overall efficiency of the office
- Led a vaccination initiative that saw 95% of the staff fully vaccinated during COVID
Duties & Responsibilities
• Arranging domestic & international flights, visa applications, transportation, & accommodation for C-level executives
• Managing the organization’s remote working in Kenya, India & South Africa.
• Planning and coordination of events including but not limited to; client meetings, interdepartmental team meetings
and other company events.
• Scheduling and managing meetings, conferences, workshops, and special events.
• Maintaining confidentiality with sensitive information and correspondence.
• Keeping track of account balances and managing petty cash.
• Daily management of office operations and correspondence to secure efficiency and compliance with company
policies. The responsibilities include;
● Maintaining office inventory by checking stock to determine inventory level; anticipating needed supplies;
evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
● Managing office logistics & courier services.
● Approving expenditure and issuing payments to vendors and suppliers.
• Overseeing the office equipment and furniture maintenance, repair, and replacement.
• Ensuring the company is legally and financially compliant and the risk of liability is minimal.
January 2016 – March 2021: Executive Personal Assistant - African Speakers and Artists – AS+A.
• Directly Reports to the Managing Director.
Key Achievements
- Introduced a user-friendly electronic filing system, which reduced file retrieval time by 30%
- Led & completed work assignments such as tender application processes
- Introduced a diary system that automatically alerted the MD of impending work schedules and appointments
Duties & Responsibilities
• Acted as a first point of contact: dealing with correspondence and phone calls
• Maintained appointment schedules by planning and scheduling meetings, conferences, teleconferences, and travel.
• Managed the MD’s personal and business diary
• Assisted in all facets of talent management including but not limited to drafting engagement agreements, negotiating
contracts and promoting talent materials.
• Typed, compiled and prepared reports, presentations and correspondence
•Liaised with staff, suppliers and clients
• Collated and filed the MD’s expenses.
• Managed the company’s social media accounts
• Performed personal errands for the MD as required
February 2014 – Dec 2014: Sales Coordinator - Dhanush InfoTech Kenya.
Key Achievements
- Introduced sales protocols that decreased customers’ dissatisfaction
- Retained customers through excellent customer service and team motivation strategies.
Duties & Responsibilities
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Compiled customer feedback and recommended service delivery improvements to management Provided
extensive support in sales, technical and business areas to key accounts.
Motivated team members to meet and exceed set targets.
Coordinated the sales team by managing schedules, monitoring the team’s progress, identifying shortcomings
and proposing improvements that facilitated efficiency and the team meeting their deadlines within the set
budgets.
Managed after-sales support by responding to inquiries and complaints from existing and potential customers.
Prepared and maintained inventory of the sales-related materials and equipment.
Maintained non-financial data and presented weekly reports.
Responded to customer requests for products, services and company information.
Evaluated account and service histories to identify trends, using data to mitigate future issue.
Feb2011 – Jan 2014: Receptionist /Customer Care Rep– Flamingo Tiles.
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Answered and directed phone calls: Responded to customer inquiries
Acknowledged & resolved customer complaints
Produced and distributed internal & external correspondence
Processed orders, forms, applications & requests
Managed office inventory by restocking supplies and placing purchase orders to maintain stock levels.
Filled, photocopied, transcribed & faxed
Provided feedback on the efficiency of the customer service process
Managed a team of junior customer service representatives
Updated records with new information
Nov 2009 – March 2010: Receptionist/Data Entry Clerk Intern - Kenya Urban Roads Authority
Duties and Responsibilities
● Answered, screened and forwarded incoming phone calls.
● Maintained great customer service while managing the meet and greet and directing the visitors to the
appropriate person or office.
● Performed clerical receptionist duties such as data entry and filing.
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Hobbies & Interests
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Reading Novels
Travelling & sightseeing
Hiking
Volunteering to charitable organizations
REFEREES
Available upon request
