ISABELA LUNA SANDIGO
Managua, Nicaragua
Mobile: -
email:-
Education
Post Graduate Diploma in Finance, January 2013 – October 2013 Universidad
Iberoamericana de Ciencia y Tecnología (UNICIT) Managua, Nicaragua
Bachelor Degree in International Trade, Cum Laude, March 2009 – December 2013
Universidad Iberoamericana de Ciencia y Tecnología (UNICIT) Managua, Nicaragua
Work Experience
Specialist in Email Marketing and Automation, Freelance, January 2024 January 2025
. Creation of conversion-focused email marketing campaigns. Review,
writing, and scheduling of personalized emails.
. Design and execution of complex automations on platforms such as
Kajabi, ActiveCampaign, and Mailchimp. Analysis and optimization of
email marketing metrics (open rate, clicks, conversion).
.Configuration and management of course and membership platforms in
Kajabi.
. Creation of landing pages and customized forms in ClickFunnels.
Management and access control for collaborators across various digital
tools.
. Creation and management of customized links with Pretty Link to
optimize tracking and redirection.
. Development of training modules, new products, and digital offers.
.Content administration for programs, workshops, and memberships on
online learning platforms.
. Organization and management of remote teams to ensure the successful
execution of digital projects. Implementation of workflow improvements to
enhance user experience.
Virtual Assistant, Loop Financial · Freelance, January 2024 - September
2024
. Work on & follow shipments of various inbound containers/inventory
coming in
. Check & follow all the payments for shipments/purchase orders that is
payable to vendors
. Prepare and edit correspondence, reports, presentations, and other
documents.
. Coordinate and organize meetings, conferences, and special events.
. Assist with project management tasks, including research, data analysis,
and documentation.
. Assist with data entry of products for our ecommerce stores
. Work with local suppliers & contractors for construction projects
. Handle confidential information with discretion and professionalism.
. Act as a liaison between executives, clients, employees, and external
partners.
. Work with vendors in China on as needed basis
Project Manager, Escalando Tu Empresa, Spain, Freelance November 2022 August 2024
- Support the company's execution.
- Support human and legal support for the company.
- Logistic support for events.
- Support in creating, updating, and enforcing company processes.
Project Manager, Conemsa, Honduras, Freelance, September 2023 December 2023
- Creation of websites in Wordpress.
- Developing comprehensive project documents, including project plans.
- Creation of campaigns in Facebook Ads / Google Ads.
- Periodic status reports to track project progress in relation to goals,
objectives, and deadlines.
- Managing resource availability and resource allocation for projects.
- Proactively identifying opportunities to improve and/or optimize
operations and processes.
Virtual Assistant, BlancoDesign + Build, USA, Freelance, February 2023 January 2024
- Invoice processing and recording in Quickbooks.
- Database management.
- Providing end-to-end project management.
- Analyzing project requirements and preparing budgets.
- Developing a detailed project plan and monitoring progress.
- Collaborating with internal teams to design, develop, and implement
digital projects.
- Delivering projects on time ensuring quality standards have been met.
Project Manager, Instituto de Activos Online, Argentina, Freelance,
December 2022 - May 2023
- Providing end-to-end project management.
- Analyzing project requirements and preparing budgets.
- Developing a detailed project plan and monitoring progress.
- Collaborating with internal teams to design, develop, and implement
digital projects.
- Delivering projects on time ensuring quality standards have been met.
- Preparing backup documentation, including specifications and risk
register requirements.
- Monitoring and reporting on Google Analytics metrics.
- Communicating with the team and ensuring all members are aware of
delegated tasks.
- Highlighting potential risks or failures and proactively acting to resolve
issues.
- Seeking opportunities for improvement and suggesting new projects.
Administrator, Keller Williams, Puerto Rico, Freelance, October 2022 April 2023
- Updating calendars and scheduling meetings.
- Coordinating day-to-day operations.
- Responding to and forwarding incoming phone calls.
- Providing basic and accurate information in person and via phone/email.
- Assisting in interviewing and recruiting new employees.
- Creating reports, analyzing, interpreting, and presenting requested data.
- Working with internal and external clients.
- Completing tasks assigned by the Manager accurately and efficiently.
- Supporting the team and Manager as needed.
Executive Assistant, Online Influencer, Germany, Freelance, July 2022 December 2022
- Managing the CEO's schedule and calendar
- Arranging travel and accommodation
- Preparing expense reports
- Screening and responding to emails and phone calls on the CEO's behalf
- Handling sensitive and confidential information
- Edit videos
Virtual Office Administrator, Mediterranean Cleaning Services Ltd,
Gibraltar, Freelance, February 2022 – June 2022.
- Managing meetings and appointments
- Managing meeting documentation
- Compiling and preparing reports and presentations
- Mail management: filter, writing and archive
- Expenses manager notes
- Human Resource assistance, e.g., Onboarding/offboarding and payroll
- Managing Social media profile.
Virtual Administrative Assistant, JK Electrical Services, USA, Freelance,
November 2021 - February 2022.
- Customer Service
- Data Entry
- Report Generation
- Business process redaction
Virtual Administrative Assistant, Elite Iron Design, Canada Freelance,
September 2021 – November 2021.
- Product database management
- Project Management
-
Purchasing
Vendor/Supplier point of contact
Vendor database management
Client database management
Payroll process
Attend business meetings
Marketing support
Virtual Administrative Assistant, Acción Digital, Spain, Freelance,
November 2021 – November 2022.
- Respond to emails, customer chats, and phone calls
- Schedule meetings
- Project management
- Organize agenda and weekly availability of the commercial team
- Manage a contact list
- Prepare spreadsheets for clients and keep records in ERP / CRM
- Conduct market research
- Create the presentations that are assigned to you
- Attend administrative inquiries from employees
- Provide customer service as the first point of contact
Import Officer, Droguería Nuñez, Temporary Contract, Managua, Nicaragua
July 2020 - September 2020.
-Guarantee the administrative process of importing products.
-Support to the purchasing department.
-Process of nationalization of imported products until they are received by
the Company's Warehouse department.
-Compile the costs incurred by the importation to send to the Accounting
department for subsequent settlement.
Bilingual Executive Assistant, Jan de Nul NV, Belgium, Freelance, April
2020 - August 2020
-Handling of correspondence and files
-Archive of local purchase orders
-Receive and process invoices for expenses, review their content and make
corrections if required.
-Reservation of hotels and transportation for the crew and visitors.
-Purchase of office supplies and others
-Coordination of car leasing
-Translation of documentation Spanish - English and vice versa
-Serve as a link between foreign staff and local
staff/suppliers/authorities/third parties.
Administrative Assistant / Assistant Manager, Aduanera y Almacenadora
Pellas S.A (ALPESA) Managua, Nicaragua, November 16, 2015 – November 20,
2019
-Purchase of various supplies such as stationery, office equipment,
computer equipment, preparation of purchase orders, and payment
management to suppliers.
-Attend the General Management with the daily agenda, travel booking,
receipt, and management of documentation and telephone calls.
-Preventive and corrective building maintenance.
-Preparation and execution of budgets for expenses and planning of
events.
-Petty cash handling
-Planning of company events and associated with third parties.
-Management of personnel in charge
-Fuel control
-Documents translation.
-Typed documents such as correspondence, drafts, memos, and emails,
and prepared 3 reports weekly for management
-Opened, sorted, and distributed incoming messages and
correspondence
- Purchased and maintained office supply inventories, and was careful
to adhere to budgeting practices
-Greeted visitors and determined to whom and when they could speak
with specific individuals
-Recorded, transcribed, and distributed minutes of meetings
Languages
German, B1
English, C2
MS Office Suite / Excel
Trello / ClickUp / Asna / Slack
Wordpress
Canva
Mailchimp / Mailerlite
Zoho CRM
ChatGPT
Kommo.
Quickbooks
English / Spanish / German
Attention to Detail.
Resourcefulness
Organization and Prioritization
Problem Solving
Team Leadership
Project Management
Additional Skills
