Isabella Chacin

ISABELLA CHACIN-| +1 - | Miami, FL | LinkedIn | Upwork | SUMMARY Detail-oriented Business Administrator with expertise in financial management, business operations, and customer relationship management (CRM). Proven ability to optimize financial processes, inventory control, and operational workflows to enhance efficiency and profitability. Skilled in budgeting, compliance, and strategic planning, with a strong background in data analysis and team leadership. Bilingual in English and Spanish, with strong communication skills to collaborate across multicultural teams and international markets. Adept at improving customer engagement and streamlining administrative procedures to support business growth. WORK EXPERIENCE ACCOUNT MANAGER Rapha Health Network International (Manufacturing) Miami, Doral - USA April 2023 – March 2025  Managed a portfolio of over 100 clients, driving a 15% annual revenue growth.  Led 10+ client projects from start to finish, delivering on time and within budget, achieving a 98% client satisfaction rate.  Served as the primary liaison between clients and internal teams, reducing miscommunication by 25%.  Supported the company director, improving project execution timelines by 20%.  Identified and resolved operational errors, preventing $100K in potential losses.  Recognized as the go-to person for troubleshooting, reducing response times by 30%.  Increased client retention by 20% through proactive service and communication. BUSINESS ADMINISTRATOR La Tertuliana (Liquor Store) Maracaibo, Zulia, Venezuela April 2020 – February 2022  Managed financial reporting, budgeting, and expense tracking, ensuring a 95% compliance rate with financial policies.  Led inventory management and supply chain coordination, reducing classification errors by 20%.  Developed and executed pricing analysis and benchmarking strategies, increasing profitability by 15%.  Spearheaded customer relationship management (CRM) initiatives, enhancing customer engagement by 30% and improving brand visibility.  Implemented cost-control measures, optimizing cash flow and reducing unnecessary expenditures. ADMINISTRATIVE ASSISTANT La Ruzeria (Supermarket) Maracaibo, Zulia, Venezuela July 2018 – September 2019  Oversaw administrative operations, payroll processing, and personnel management for 70+ employees, achieving a 95% accuracy rate in payroll.  Supervised procurement processes and vendor negotiations, reducing supply chain costs by 15%.  Managed inventory control and loss prevention strategies, decreasing inventory discrepancies by 10%.  Maintained financial records, expense tracking, and regulatory compliance to support business operations.  Led recruitment, onboarding, and training programs, improving staff efficiency by 20%. TECHNICAL SKILLS    Financial & Business Software: QuickBooks (Online & Desktop), Microsoft Excel (Advanced), Google Sheets. Project & Workflow Tools: Asana, Trello, Notion, Slack, Zoho, HubSpot, Salesforce, Microsoft Outlook, Zendesk. Marketing & Customer Engagement: Canva, Google Workspace (Docs, Slides, Drive), Mailchimp, Shopify. SKILLS         Financial Management – Budgeting, cost control, and financial reporting. Business Operations – Workflow optimization and strategic planning. Customer Relationship Management (CRM) – Client retention and service improvement. Inventory & Supply Chain Management – Loss prevention and inventory optimization. Compliance & Regulatory Affairs – Ensuring adherence to financial and operational regulations. Data Analysis & Performance Metrics – Utilizing data for business growth and decision-making. Team Leadership & Personnel Management – Recruitment, training, and staff supervision. Process Improvement & Operational Efficiency – Streamlining workflows to enhance productivity. EDUCATION Bachelor’s in Business Administration -) Universidad Rafael Urdaneta Maracaibo, Zulia, Venezuela