Isabella Avwunufe

Isabella Avwunufe CONTACT Virtual Assistant • Virtual assistant with more than 10 years of experience in handling administrative tasks like organizing appointments, making phone calls, arranging trips, and maintaining email accounts. I am tech-savvy and a problem solver. An enthusiastic individual with superior skills in both team-based and independent capacities. • ______________________________ • • • Rivers, NG (Open to Remote) --linkedin.com/in/virtual-isabella facebook.com/virtualisabella SKILLS ______________________________ WORK EXPERIENCE ______________________________________________________________________ Freelance Virtual Assistant Virtual Isabella ● ● ● ● ● Contacted over 70 potential or current consumers to explore how particular services might satisfy clients’ needs. Carried out secretarial duties, such as taking notes from 7 clients and delivering them to company executives. Prepared 36+ presentations following the guidelines provided by a client. Coordinated over 6 arrangements per day for domestic and foreign travel, including flight, hotel, and transportation. Answered over 50 client queries per 5 hours of duty about policies and procedures and resolved consumer concerns. Operations Manager Forzamilano Nig. Ltd. ● ● ● ● ● ● ● ● - Tracked safety training for 20+ employees ensuring everyone was 100% compliant. Recruited, interviewed, and referred 23 qualified applicants (external and internal) for entry-level, and professional positions. Executive Assistant ● - Streamlined concepts, practices, and procedures to increase efficiency by 35%. Managed scheduling efficiency for 27+ employees to maximize customer experience. Created onboarding documentation for new interns that was used to onboard 25 employees. Coached, motivated and counselled staff of 33+ employees including administering disciplinary actions if necessary, ensuring there is no disruption to ongoing daily operations. Maintained staff by recruiting, selecting and training new employees, resulting in an average of 42% in staff productivity. Operations Assistant ● 2021-Present - Examined over 100 correspondence and communication for correctness and compliance with company procedures and policies. Organised a successful luncheon for 20+ people for the most extensive customer to celebrate contract renewal. Handled email, calendar and travel reservations, cutting company travel costs by 12%. Techniques: • Project Management • Calendar Management • Customer Service • Email Management • Social Media Management • Data Entry • Research • Graphic Design • Trip Planning Tools and Frameworks: • Google Workspace • Canva • Clockify • Asana • Calendly • RingCentral • Metricool • Meta Business Suite EDUCATION ______________________________ Novena University Masters of Sociology, IN VIEW ● Member, Honorable Society ● Member, Student Helpdesk University of Port Harcourt B.Sc Psychology Graduated Class of 2013. Honor Roll ● Member of the Project Team ● Member of the CounsellingTeam OTHER _____________________________ Top 5% Talent (ALX). The Room Certified • Digital Marketing Masterclass (2022) • ● ● ● ● Received 55+ emails and incoming calls daily and scheduled 5+ board and foundation meetings a month. Managed 7 special projects and trained 4 personnel on procedures, processed bills, and incoming daily mail. Arranged logistics for 8 travel engagements to include out-of-town conferences and booking travel and hotel accommodations. Directly supported CEO and executive team of 5, saving over 10 hours per week on office functions. Executive Assistant Phylls Relax Hotel ● ● ● ● ● ● - Maintained 100% confidentiality of all communications and documentation according to company policy. Increased office efficiency by 25% by overhauling the company’s filing system. Provided executive calendaring management for 3 executives. Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel efficiency by 15%. Completed and submitted 16 comprehensive reports to 4 supervisors monthly. Supervised and evaluated a junior team of 4-team members to ensure assignment procedures were followed. Customer Success Manager - Designed customer support self-service knowledge base; reduced support calls by 48%. ● Led a 3-member team to improve client relationships, increasing revenue by 35%. ● Implement a new customer communication protocol for client scheduling, follow-ups and breakdowns, increasing work efficiency by 39%. ● Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45%- Customer Service Rep. ● Managed 60+ phone, email and chat with a strong work ethic and a cool disposition. ● Received an average 93% customer satisfaction rating, 10% higher than the company average. ● Awarded Employee of the Year. ●