EMPLOYMENT HISTORY
Customer Service Representative
IGT SOLUTIONS INCORPORATED
PHILIPPINES
May 2019 - September 2020
- Handles inbound calls and emails to assist customers of
a Global online travel agency.
- Processing back-office tasks such as passenger details
correction, Additional requests such as adding meals,
luggage, online check-in, flight changes, etc. coordinating
with the operating airlines/partner via email and
outbound calls.
ISABELA
ESPINELI
CUSTOMER SERVICE
REPRESENTATIVE
Sales Associate 1
CONCENTRIX PHILIPPINES
July 2018 - October 2018
- Answering inbound calls of a U.S Telecommunications
company to provide features and value of the products
and services to generate a successful sales transaction.
- To provide customers additional assistance to other
inquiries such as billing and minor technical problems.
Sales Assistant
ADRIANNA PAPELL UNITED ARAB EMIRATES
PERSONAL PROFILE
October 2016 - 0ctober 2017
VICTORIA'S SECRET UNITED ARAB EMIRATES
November 2014 - September 2016
I am in Retails Sales and Customer
Service industry for more than 5 years,
providing excellent customer service by
giving value in everything that I do. I am
willing to learn through new
experiences, while also playing a pivotal
role in the organization’s development
to increase its growth and productivity.
- Monitored customer satisfaction in all company products
and services.
- To generate sales through product demonstration and
up-selling.
EDUCATIONAL HISTORY
Tesda Technical and Vocational Courses
SKILLS & ABILITIES
- Motivated, well-disciplined individual
- Finds joy in assisting others
- Knowledgeable in conversational English
- Has basic knowledge in using different
online tools for remote task
- Team player
CONTACT ME
ADDRESS: Blk 24 excess lot Barangay San
Manuel II City of Dasmariñas,Cavite
Philippines 4114
MOBILE: -
EMAIL:-
National Certificate I & II
- Commercial Cooking NC II , 2014
- Pastry Baking I , 2014
Bacoor National High School
Graduated in 2007.
INTERESTS AND HOBBIES
- I am always interested in baking and cooking.
- I am also learning the basics of how to elevate my skills and
knowledge on different remote tasks by enrolling in online
courses.
- I am social media savvy.
