Isaac Ogechi Lilian

OGECHI LILIAN ADMIN PROFESSIONAL | CUSTOMER SUPPORT | WEB & LANDING PAGE DESIGNER I am a versatile professional with over six years of experience in education, technology, and customer service. My expertise includes administration, customer support, website and landing page design, data entry, and form creation using GHL. I am highly skilled in digital tools such as Arc GIS, which I use to create maps for location-specific projects, and the MS Office Suite for - streamlining workflows and enhancing efficiency. With strong organizational - and communication skills, I excel at optimizing operational processes and improving user experience. My goal is to deliver innovative solutions that drive business success and align with organizational objectives. Lagos, Nigeria EXPERIENCE SKILLS ADMIN SUPPORT/WEBSITE DESIGNER (FREELANCER) Goldie Virtual Assistant, Owerri, Nigeria 2023 - Present Created user-friendly websites and landing pages to Web and Graphic Design Customer Service Wireframe Creation enhance business visibility. Landing Page Design Specialized in conversion-focused designs for lead Problem-Solving generation. Computer Literacy Project Management Tools like Trello, Slack, Asana, GHL Integrated forms using GHL and CRM tools for automation Handling clients emails and calendar scheduling. Strong Communication etc. Admin Service CUSTOMER REPRESENTATIVE (REMOTE) Other tools: Microsoft suite, Spain Football Academy, Madrid, Spain Google workspace, Wordpress etc. 2023 - 2024 EDUCATION Answered inquiries and assisted clients with product and service details. SECONDARY SCHOOL Processed orders and handled customer complaints Cor Mariae Girls’ Comprehensive, School, Aba efficiently. 2005 - 2011 Provided support across multiple communication channels. BACHELOR OF SCIENCE ADMINISTRATIVE OFFICER Abia State University, Uturu 2013 - 2017 POST GRADUATE IN EDUCATION National Teachers’ Institute, Owerri 2020 - 2021 2019 - 2024 Involved in daily administrative tasks, correspondence, and scheduling. LANGUAGE Managed document filing, report generation, and office English supplies. Igbo Handled visitor support and parent inquiries. Certification Certificate of participation Goldie Virtual Assistant course Pearlville School, Owerri, Imo State, Nigeria 2025