CURRICULUM VITAE FOR ISAAC LONGWE
CAREER OBJECTIVE:
With over ten (10) years experience in management processes, sales, marketing, revenue mobilisation,
customer relationship management, fintech, project administration, banking, and finance, this
commercial manager is qualified. Combines emotional intelligence to surpass customer expectations
with exceptional communication abilities to create deep, trustworthy connections. A competent
project manager with exceptional team leadership skills who meets goals. I'm looking for employment
in a more challenging role with a top company where I can develop, learn, and push my boundaries
while also using my acquired talents to contribute significantly to the organization's overall goals.
CONTACT DETAILS:
Email Address:-Mobile number: -
Postal Address: P.O Box 810006 Kapiri Mposhi.
ACADEMIC AND PROFESSIONAL COURSE TRAINING:
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2025- Master of Business Administration (General), University of Lusaka (last semester).
2022- Certificate in Diplomatic Practice, Protocol and Public Relations, Zambia Institute of
Diplomatic and International Studies (ZIDIS).
2012- Bachelor of Arts (Honors) Business Studies, University of Greenwich, UK.
2008- Advanced Diploma, Association of Business Executives (ABE).
OTHER TRAININGS:
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2024 – Agribusiness Training Certificate, Food and Agriculture Organization (FAO).
2022 – Farmer’s Business Simulation Certificate, USADF & German Cooperation.
2022 – Business Management Certificate, Tony Elumelu Foundation & USADF.
PROFESSIONAL EXPERIENCE:
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Kapiri Mposhi Town Council - Commercial Manager, February 2021 to date.
Mumbwa Town Council – Assistant Commercial Manager,-.
Investrust Bank – Bank Teller,-.
Investrust Bank – Fintech Officer,-.
World Wide Fund for Nature (WWF) - Project Administrative Assistant,-.
Airtel Telecommunications - Customer Service and Sales Executive,-.
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OTHER ACHIEVEMENTS:
▪ Founder of YesWeCan; an NGO working alongside DEBS, mentored over 500 pupils across
10 schools in Kapiri Mposhi since 2023. The goal is to equip pupils with the necessary mindset
and skills to win the fight against teenage pregnancies, crime and substance abuse through
behavioral change and leadership qualities.
▪ Grant recipient of the highly competitive Tony Elumelu/United States African Development
Fund (USADF), 2023.
▪ Labor Day recognition for hard-work and innovation – Mumbwa Town Council, 2019.
▪ Diversified Mumbwa Town Council into agribusiness, 2019.
▪ Individually set up Investrust bank’s first Fin-tech agents in Mumbwa, Nakonde, Isoka,
Chinsali, Serenje, Mpika, Kasama, Lwingu and Mbala, 2017.
ACHIEVEMENTS AS COMMERCIAL MANAGER (KAPIRI MPOSHI TOWN COUNCIL):
▪ Business Direction & Strategy- System Thinking- Established a plan for workflow
optimisation that cuts system inefficiencies by 20% while making sure that all of the process's
interrelated parts are examined for any bottlenecks and streamlined for better performance.
▪ Customer Relationship Management (CRM) - Developed and implemented a CRM strategy
that increases customer retention by 15% through improved response times, personalized
customer engagement, and an enhanced feedback mechanism, ensuring all customer inquiries
are addressed within 24 hours.
▪ Performance Management – ensure the full implementation of a performance management
system, where 100% of employees receive quarterly performance evaluations, leading to a
10% increase in productivity and alignment with organizational goals.
▪ Management – implement a resource management framework that improves budget
utilization efficiency by 25%, ensures 90% accuracy in financial reporting, and enhances
human resource productivity through data-driven decision-making.
▪ Marketing Strategy – design and execute a marketing strategy targeting two new market
segments, leading to a 10% increase in market penetration and sales growth within six months.
▪ Capacity Building – develop and roll out a capacity-building program for all employees,
ensuring at least 80% participation, and achieving a 15% increase in staff productivity and
efficiency through targeted training sessions and mentorship programs.
▪ Research and Development – conduct three major research projects on new business
approaches, with at least one innovative strategy being implemented, leading to a 5% increase
in process efficiency or revenue generation.
▪ Quality Control – implement a quality control system that ensures 100% compliance with
industry standards, reducing defects and operational errors by 30% through regular audits and
process monitoring.
▪ Budgeting – By the next fiscal year, establish a budget planning and monitoring system,
ensuring that at least 95% of allocated funds are utilized effectively and financial leakages are
reduced by 20% through strict financial oversight and reporting mechanisms.
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ACHIEVEMENTS AS BANK TELLER, INVESTRUST BANK:
▪ Assisted an average of 95+ customers daily, ensuring smooth banking operations and minimal
wait times.
▪ Processed transactions totalling K500,000+ weekly with zero discrepancies.
▪ Balanced cash drawers with 100% accuracy at the end of each shift, reducing end-of-day
reconciliation time.
▪ Achieved 98% customer satisfaction rating by providing prompt and professional service.
▪ Resolved customer complaints 30% faster by implementing a proactive issue-resolution
approach.
▪ Reduced cash handling errors by 20% through strict adherence to banking policies and
accuracy checks.
▪ Successfully referred 50+ customers to financial advisors, leading to increased business
revenue.
▪ Upsold bank products to customers, resulting in a 15% increase in new account openings.
▪ Reduced average transaction processing time by 25% through efficient multitasking and use
of banking software.
▪ Trained 5 new tellers, improving team efficiency and reducing onboarding time by 30%.
▪ Assisted in implementing a new digital banking system, increasing customer adoption rates
by 40%.
ACHIEVEMENTS AS FINTECH OFFICER, INVESTRUST BANK:
▪ Led the successful rollout of a mobile banking app in Northern Province, increasing
customer adoption by 40% within six months.
▪ Increased internet banking usage by 35% through targeted awareness campaigns and userfriendly enhancements.
▪ Spearheaded the integration of QR code payments, boosting digital transactions by 25%.
▪ Implemented the digital onboarding system, reducing customer account opening time from
48 hours to 10 minutes.
▪ Automated loan processing workflows, cutting approval time by 50% and improving
customer turnaround.
▪ Designed and deployed AI-based fraud detection tools, reducing fraudulent transactions by
30%.
▪ Reduced operational costs by 15% by digitizing paper-based transactions and improving selfservice options.
▪ Optimized cardless ATM withdrawals, leading to a 30% increase in transactions via mobile
banking.
▪ Strengthened digital banking security by implementing multi-factor authentication, reducing
fraud cases by 40%.
▪ Ensured 100% compliance with fintech regulations by proactively adapting to regulatory
changes.
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Successfully led a data encryption upgrade, enhancing customer data protection and reducing
cyber threats.
Improved mobile banking user experience (UX) by revamping the user design, increasing
daily active users by 25%.
Reduced digital banking complaints by 30% by implementing real-time transaction alerts
and issue tracking.
ACHIEVEMENTS AS PROJECT ADMINISTRATIVE ASSISTANT, WORLD WIDE FUND
FOR NATURE (WWF):
▪ Oversaw logistics of project activities, guaranteeing their smooth completion.
▪ Meticulously adhered to deadlines while planning and scheduling over thirty meetings,
workshops, and events.
▪ Managed the project’s asset registry with disposal according to policies.
▪ Developed and distributed meeting agendas and materials, enhancing clarity and participation,
guaranteeing action items were completed by the due dates.
▪ Kept up to date arranged Project documentation guaranteeing complete adherence to recordkeeping guidelines.
▪ Tracked project expenses and managed petty cash transactions with 100% accuracy in order
to ensure efficient resource allocation.
▪ Efficiently managed purchase orders and expenditure reports resulting in a 20% reduction in
the time required to process invoices.
▪ 95% of goods and services were delivered on time thanks to vendor performance monitoring.
▪ Enhanced professionalism by drafting and formatting presentations, proposals, and reports.
▪ Ensured timely maintenance of buildings, vehicles, assets and surroundings in order to
enhance a conducive working environment;
ACHIEVEMENTS AS CUSTOMER SERVICE AND SALES EXECUTIVE, AIRTEL
ZAMBIA:
To respond to customer inquiries via phone, email, chat, or social media in a timely and professional
manner:
▪ Managed more than 100 client interactions daily on average, keeping calls under 2-3 minutes
long to provide prompt yet comprehensive service.
▪ 90% resolution of customer issues during the initial interaction, decreasing follow-up
questions and enhancing the general customer experience.
▪ Achieved 90% satisfaction rating via prompt and proactive customer service resolution via
chat, email, and phone.
▪ Successfully resolved 90% of billing disputes within 24 hours, ensuring 100% compliance
with internal policies and improving customer trust.
▪ Provided personalised product recommendations during service calls resulting in a 30%
increase in the uptake of premium mobile packages.
▪ Retained high-value through proactive outreach and loyalty program incentives reducing
churn by 10%.
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CAREER LEVEL:
▪ Career level: Middle Management.
AVAILABILITY:
▪ One months’ notice/negotiable.
▪ Valid driver’s license
GEOGRAPHICAL PREFERENCE:
▪ Can relocate anywhere in the world.
VALUES & COMPETENCIES:
CORE VALUES:
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Respect for Diversity;
Professionalism;
Integrity.
CORE COMPETENCIES:
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Leading by example;
Stakeholder engagement;
Accountability & inclusive collaboration;
Creative problem solving & effective communication;
Strong writing abilities and capacity to produce quality presentations;
Demonstrated capacity to function both individually and in culturally diverse teams;
Outstanding interpersonal abilities;
Awareness and sensitivity regarding gender issues;
Self-Motivated: Thrive in a remote work environment, taking initiative and ownership of
responsibilities;
Innovative thinker: Embraces new ideas and approaches to elevate team performance;
Coachability: easily trainable with company knowledge and experience to aiding me on a
journey to success;
Digital Proficiency: Comfortable with technology and tools that enhance virtual collaboration
and productivity;
PROFESSIONAL MEMBERSHIPS:
▪ Associate Member – Institute of Directors (IoDZ).
▪ Associate Member – Association of Business Executives (ABE).
▪ Alumni – University of Greenwich, UK.
▪ Member – Zambia National Farmers Union (ZNFU).
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REFERENCES:
1. Mr. Damson Mukwato -Town Clerk
Chongwe Municipal Council
Ministry of Local Government and Rural Development
Cellphone: -
Email:-2. Mr. Kahuma Chingi
Chief Human Resource Officer
Kapiri Mposhi Town Council
Ministry of Local Government and Rural Development
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Email:-3. Mr. Innocent Chiboma
Senior ICT Officer – Digital Health
Ministry of Health HQ, Lusaka
Cellphone: -
Email:-
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