Isaac Imoh Inwang

Isaac Imoh Inwang Virtual Assistant/Data Entry Specialist -- Abuja, Nigeria linkedin.com/in/isaacinwang/ .c om Self-starter dedicated to serving and assisting clients through proactive communication and collaboration. Looking to combine my ability to adapt to dynamic environments and solve problems creatively to coordinate schedules, plan events, and book travel. Work Experience Prudential Zenith Life Insurance - Bancassurance Senior Financial Executive bs August, 2018 - current Zenith Bank, Abuja, Nigeria jo Maintained product knowledge by memorizing new inventory information, increasing customer satisfaction. Entered data of commission payable on excel sheets and sent to the Zonal Manager for necessary actions am Recorded and stored all sales receipts and balanced, removed, and recorded cash amounts at the end of each shift be Promoted sales, offered product information, and cross-sold seasonal items, increasing customer engagement. Digitized and encrypted confidential information and documentation, ensuring 100% privacy Served as the first point of contact for clients, executives, and external partners by greeting them upon entry and answering phone or email messages Provided direct feedback to management regarding account activities and customer complaints Collaborated with management to propose solutions regarding account concerns increasing client satisfaction after resolution and receiving client referrals Networked with potential clients, gaining new clients per year and growing company revenue Coordinated personal errands for my Zonal Manager by arranging for online meetings held via Zoom and Microsoft Teams. Federal Roads Maintenance Agency, Headquarters Admin/ Finance Intern March, 207 - August, 2018 Abuja, Nigeria Answered clients account inquiries and resolved complaints and escalated those that were beyond my authorization Reviewed records for accuracy and compliance, revising 38% of the company's handbook to reflect updated state, federal, and company regulations especially in payment of taxes from the contract sum Recorded and organized all phone, email for my supervisor Assisted customers with account inquiries through telephone calls and emails with a 98% resolution rate Operated, maintained, and performed basic repairs on standard office equipment, including computers, printers, and scanners, decreasing maintenance costs by 72% Filed documents, updated records, scanned receipts and other key documents and shredded every document that was not going to be in use Coordinated personal errands for executives and associates using reminders Education .c om University of Port Harcourt - Bachelor of Science 01/2010 - 05/2015 Skills bs Time Management Cross-selling Customer Service jo Critical Thinking Email Management am Data Entry Good Oral and Written Communication in English be Administrative Support Hobbies/Interests Researching Writing Methods Football Port Harcourt, Nigeria