Isa Villalobos

IsauraVILLALOBOS WORK EXPERIENCE Extraordinary Custoner Experience- CONTACT INFO San Pedro Sula, Honduras -- SKILLS Conflict Resolution Product Knowledge Multitasking Verbal Communication Microsoft Office Customer Service Skills Converting doctors' and other healthcare providers' voice-recorded notes into written medical reports. These reports become part of a patient's official health record. CARE SOLACE | TEAM MANAGER 2021 - 2024 Monitor and evaluate the performance of my team. Setting performance metrics, conducting regular assessments, and addressing any issues or challenges that may arise. 1 -1 coaching sessions and costumed training . ZERO VARIANCE | C.E.S 2020 - 2021 Working with customers to ensure they achieve their desired outcomes and derive maximum value from the products or services they have purchased. Understanding their needs and offering solutions or recommendations to enhance their experience. STARTEK | TRAINING ASSISTANT 2018 - 2020 EDUCATION Atlantic Bilingual School 2015 Unah-VS Current Assisting in the collection and compilation of training evaluation forms and feedback from participants. Helps assess the effectiveness of training programs and identify areas for improvement. attention to detail, organizational skills, ability to manage multiple tasks contribute to the successful delivery of training programs that support the development and growth of employees.