Iruoghene Loveth Lucky

LUCKY IRUOGHENE LOVETH Executive Virtual Assistant / Customer Service Rep PROFESSIONAL SUMMARY I’m an Executive Assistant and customer support professional with experience handling client calls, email communication, and appointment scheduling in fast-paced environments. I support teams by keeping communication clear, responses timely, and daily tasks organized, ensuring clients feel attended to and operations run smoothly. I’ve worked across healthcare, hospitality, and remote support roles, where reliability, professionalism, and attention to detail were essential. I’m computer-savvy, adapt quickly to new tools, and work independently with a steady, disciplined approach. WORK EXPERIENCE Executive Virtual Assistant to the Founder Fintech Company (Remote) - Portfolio link (July 2024 – June 2025) ●​ Organized the founder’s workflows by setting up dashboards, task pipelines, and priority trackers that improved weekly execution & reduced bottlenecks. ●​ Managed end-to-end scheduling, meeting logistics, and client correspondence across UK and international time zones. ●​ Built and updated operational systems in Google Workspace and Notion that improved reporting accuracy and record organization. ●​ Coordinated project assets, landing pages, onboarding forms, and tracking links to keep campaigns running on schedule. ●​ Introduced automation workflows (Zapier, Make, Google Workspace) that reduced repetitive admin tasks by 35%. Operations & Communications Assistant Rehobothview Suite & Lodge, Abraka, Nigeria - Portfolio link (October 2023 – April 2024) ●​ Managed communication flows between reception, housekeeping, kitchen, and management to ensure smooth daily operations. ●​ Designed branded visuals for events, promotions, and announcements using Canva with consistent layout quality. ●​ Maintained logs, reports, and operational documentation that helped streamline team coordination. ●​ Prepared email announcements and digital updates using Mailchimp with accurate scheduling and formatting. ●​ Assisted with budget tracking, occupancy reports, and inventory coordination with 100% accuracy. Administrative Assistant & Digital Coordinator Kayla Morris Enterprise, Delta, Nigeria - Portfolio link (June 2019 – August 2022) ●​ Managed internal and client-facing communication across WhatsApp, email, and Google Workspace with consistent documentation and follow-through. ●​ Coordinated calendars, meetings, and project timelines, reducing task overlap and ensuring weekly deliverables stayed on track. ●​ Created simple landing pages, intake forms, and support materials using Google Sites and Canva. ●​ Organized digital files, receipts, and tracking sheets that strengthened data accuracy for business operations. ●​ Supported product campaigns by scheduling content, preparing newsletters, and improving engagement tracking. ADDITIONAL EXPERIENCE Research & Media Assistant (Volunteer)​ The Iconic Brand Africa -TIBA (Remote) (November 2024 – Present). ●​ Supports campaign planning through research, content review, and the creation of documentation. ●​ Manages posting calendars, newsletter updates, and audience tracking across digital platforms. ●​ Collaborates with team leads in preparing campaign reports, briefing notes, and presentation assets. ●​ Uses Canva and Google Workspace for clean formatting, layout consistency, and file organization. CORE SKILLS ●​ Executive Support & Confidential ●​ ●​ Correspondence Workflow Automation (Zapier, Make, Google Workspace) CRM & Ticketing Coordination ●​ ●​ ●​ ●​ ●​ AI Tools & Process Optimization Calendar, Inbox & Schedule Management Documentation & SOP Development Research, Reporting & Data Handling Presentation & Asset Preparation ●​ ●​ ●​ ●​ Communication & Stakeholder Support Task, Project & Deadline Coordination Digital Forms, Pages & System Setup Process Tracking & Operational Structure TOOLS & PLATFORMS Google Workspace | Notion | Asana | Trello | Slack | Zendesk | HubSpot | Microsoft Office Suite | Canva | Mailchimp | Zapier | Make.com | ChatGPT | Telegram | Stripe | PayPal | Replit (basic) | Calendly ACHIEVEMENT ●​ Built clean workflow systems for scheduling, tracking, and reporting that improved executive response time and reduced missed deadlines. ●​ Created automation flows that cut repetitive manual work by 30–35% across daily operations. ●​ Designed 50+ branded digital materials with consistent visual balance and layout quality. ●​ Coordinated multi-platform workflows across operations and communication with near-zero delays. EDUCATION Delta State University, Abraka, Delta State, Nigeria BSc — Biochemistry Technology CERTIFICATION ●​ Certified Virtual Assistant — ALX, Nigeria ●​ Customer Engagement — IBM SkillBuild ●​ Problem Solving & Process Control — IBM SkillBuild ●​ Google Prompting Essentials — Coursera ●​ ChatGPT for Everyone — Learning Prompting (January 2018 – August 2022) (June 2022) (October 2023) (October 2023) (October 2025) (October 2025)