Fintech professional with 12+ years of experience driving operational excellence and delivering outstanding customer support in dynamic payment environments. I specialize in leading and mentoring global teams, optimizing processes, and managing enterprise merchant integrations to ensure seamless, scalable solutions.
I thrive in cross-functional settings—working closely with Engineering, Product, Commercial, and Operations teams—to streamline workflows and enhance customer experience. As a Lean Six Sigma Yellow Belt, I am passionate about continuous improvement and leveraging data-driven insights to boost efficiency and quality.
Known for strong leadership and a collaborative approach, I’m committed to aligning operational goals with business strategy to support sustainable growth and innovation.
Let’s connect if you want to talk fintech operations, process optimisation, or leadership!