Irma Mejia

IRMA CINDY MEJÍA RIVERA Rialto, California •- •- Dynamic professional dedicated to hospitality and tourism. Proven track record in strategic planning, digital marketing, and sustainability. Committed to driving economic growth while fostering customer loyalty. Passionate about tourism development and supporting local enterprises. EDUCATION University of Las Palmas de Gran Canaria - Master's Degree - Tourist Destination Development, Tourism National Autonomous University of Nicaragua - Bachelor's Degree - Sustainable Tourism - PROFESSIONAL EXPERIENCE Hilton Hotel - Managua, Nicaragua August 2023 - February 2024 Corporate Account Manager ● ● ● Led strategic marketing campaigns to attract customers, driving revenue growth and increasing sales and market share. Elevated guest satisfaction with personalized service and proactive engagement, bringing repeat business and referrals. Implemented technology to streamline operations and enhance guest services, driving efficiency and revenue growth. MundoVentura - Managua, Nicaragua December 2022 - August 2023 Corporate Sales and Community Engagement Manager ● ● ● Built and managed online community, fostering brand loyalty through compelling content and active interaction. Maintained brand identity consistency across platforms, addressing feedback to enhance reputation. Cultivated lasting customer relationships through CRM strategy, personalized communication, and events. Concentrix - Managua, Nicaragua July 2020 - April 2021 Customer Service and Technical Support Specialist ● Troubleshoot and resolve diverse customer tech issues spanning devices, internet, networks, and software. InterContinental Managua, IHG Hotel - Managua, Nicaragua July 2019 - March 2020 Sales Account and Group Coordination Manager ● ● ● Developed comprehensive sales strategies to promote all hotel offerings, targeting national and international markets. Oversaw planning and execution of corporate and social events, ensuring seamless operations and client expectations. Coordinated group and individual bookings, with meticulous attention to detail and adherence to client expectations Servitours Travel Nicaragua - Managua, Nicaragua June 2016 - August 2017 International Sales and Operations ● ● Spearheaded international sales, cultivating partnerships in wholesale across European and North American markets. Strategically crafted National and Multi-destination Programs emphasizing sustainable practices, aligning with industry trends and consumer preferences. Solentiname Tours Discover Nicaragua - Managua, Nicaragua 2013 - 2016 Head of the Sustainability and Marketing department ● ● Led project execution, focusing on innovation and promotion within the tourism sector and product development. Tailored marketing strategies catered to client needs, specializing in products to enhance customer satisfaction. CONSULTING EXPERIENCES Economic Recovery and Women's Empowerment Consultant Technical Education and Vocational Training Consultant Technical Education Support Consultant November 2021 April - May 2020 June - September 2021 SKILLS Microsoft Office, Illustrator, Opera System, Creative, Photoshop, Meta Business, Graphic Design for Digital Marketing, Advanced Social Networks Management, Sustainability Management for Tour Operators, Geographic Information System (GIS) for Tourism Planning, Logical Framework Methodology for Development Project Management