Irllyn Love Esio

IRLLYN ESIO VIRTUAL ASSISTANT SCHOOLS ATTENDED EXECUTIVE SUMMARY A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint) Other administrative support. CONTACT ME AT:-- Address: Villa Seniorita, Maa, Davao City, Philippines 8000 PHILIPPINE WOMEN’S COLLEGE - DAVAO August 2019 - July 2021 INTERNATIONAL MANAGEMENT SCHOOL International Tourism | August 2021 - August 2025 Have studied Front Office Management. Focuses on the management of hotels, resorts, restaurants, and other accommodations, including aspects like customer service, facilities management, and event planning. Using technology like apps and virtual reality to enhance the tourism experience and improve how businesses operate. Have studied basic accounting. Created travel itineraries involves planning and organizing trips WORK EXPERIENCED ONLINE BUSINESS (INSTAGRAM) valuevillage.dvo | October 2020 - May 2021 Promoting products on Instagram through regular posts, Stories, IGTV, and Reels. Engaging with followers by responding to comments, messages, and mentions promptly. Building a rapport helps foster customer relationships and loyalty. Manage sales transactions through Instagram, including processing orders, invoicing customers, and arranging for product delivery or shipping. WORK EXPERIENCED WORK EXPERIENCED ACCOUNT VERIFIER (INSURANCE) INBOUND CALL CENTER AGENT RAXSONS VS | June 2021 - October 2021 IQOR PHILIPPINES | January 2022 - July 2022 Follow up customer calls where necessary. Document all call information according to standard operating procedures. Enter new customer information into the system. Process orders, forms, and applications. Provide customers with product and service information Complete call logs. Research required information using available resources. Assists customers with questions about products, services, store locations, hours, returns, and other retail-related inquiries. Help in placing orders over the phone, inquire about the status of their orders, request order modifications, or track shipments. Provide accurate and detailed information to assist customers in making informed purchasing decisions. Gather feedback from customers regarding their shopping experience, product satisfaction, customer service interactions, or suggestions for improvement. VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency.