Irish Riva

IRISH RIVA Healthcare Virtual Assistant (Customer Service & Telesales Specialist) - - EXPERTISE Virtual assistance and administrative support for healthcare operations Order processing, billing, and creating professional PROFILE Organized and detail-oriented Healthcare Virtual Assistant with extensive experience in online sales, e-commerce operations, order processing, customer support, and telesales for healthcare products. Skilled in managing emails, client follow-ups, quotations scheduling, quotations, and administrative tasks to optimize Telesales, online sales, and healthcare business operations and enhance client satisfaction. client engagement in . healthcare markets WORK EXPERIENCE Customer support, follow-ups, and patient/client relationship management Healthcare Virtual Assistant – E-commerce & Customer Support December 2021 – 2025 Neoshine Healthcare Alliance, Dubai, UAE E-commerce operations, inventory management, and promotions CORE SKILLS Manage online sales and e-commerce operations for healthcare products, ensuring accurate order processing and fulfillment. Create professional quotations and handle online selling to clinics, hospitals, and healthcare professionals. Provide customer support, addressing inquiries, follow-ups, and maintaining strong client relationships. Online order processing and fulfillment Use CRM and digital tools to organize leads, manage client Email management interactions, and optimize sales and service efficiency. E-commerce platform management Schedule appointments and coordinate services for clients’ equipment, including maintenance or preventive PPM. and optimization TECHNICAL SKILLS Microsoft Office Suite (Word, Excel, PowerPoint) & Google Workspace Zoho Books / Invoice, Trengo, CRM Administrative & Customer Support Lana Life Care, Dubai, UAE February 2021 – October 2021 Managed administrative tasks, including creating professional quotations and handling client communications. systems, and Marketplace Management Scheduled appointments and coordinated services for customers efficiently. Tools Followed up on payments and managed client feedback to ensure satisfaction. Email management tools (Gmail, Assisted in sourcing and procuring medical equipment required by clients. Outlook) Maintained records and documentation to streamline office operations. Online scheduling and calendar management tools (Google Calendar, Calendly) E-commerce platforms: Magento, Shopify, or other online marketplaces EDUCATION Bachelor of Science in Nursing Central Mindanao University 2013 - 2017 Personal Assistant to the CEO Khamas Group of Companies, Dubai, UAE. March 2019 – January 2021 Managed CEO’s schedule, appointments, meetings, and correspondence. Coordinated travel arrangements, documentation, and reporting. Handled client interactions, follow-ups, and ensured strong relationship management. Supported administrative tasks to streamline office operations and workflow.