Irish Mae Navarro

IRISH MAE N. NAVARRO Blk 3 Lot 4, Stone Haven Residences Brgy. Granada, Bacolod City 6100 Contact number:- PERSONAL INFORMATION Email Address:-Place of Birth:Bacolod City Date of Birth:June 13, 1985 Age:31 years old Civil Status:Married Language Spoken : English and Tagalog EDUCATION College: Colegio de San Agustin-Bacolod – Bachelor of Science in Commerce major in Computer Science -) High School: Holy Family High School – Graduated with Honors -) Elementary: Education Training Center School I – -) SPECIAL SKILLS Computer Literate Confident and can effectively relate well with people from all levels in the organization. Self-starter, open-minded, systematic and well organized. Can work with minimum supervision Organized and skilled in record keeping WORK EXPERIENCE TECHNICAL SUPPORT REPRESENTATIVE, Teletech Customer Care Management Phils., Inc., Bacolod City (November 3, 2014 – Present) Troubleshoot or diagnose wireless broadband devices. Process escalations to higher level technicians for extreme internet issues. TECHNICAL SUPPORT REPRESENTATIVE/CUSTOMER SUPPORT REPRESENTATIVE, Convergys – Nuvali, Laguna City (August 5 – October 2014) Answers general inquiries about the phone product. Troubleshoot or diagnose phone technical problem. Blacklist lost and stolen handsets. Process escalations to level 2 technical support for extreme handset issues. SALES REPRESENTATIVE/CUSTOMER SERVICE REPRESENTATIVE, Teletech Customer Care Management Phils., Inc., Bacolod City (June 8, 2007 – July 26, 2013) Receive and process customer orders. Provide appropriate and accurate responses to customer queries Do basic troubleshooting with technical issues with their service. Document customer's transactions on the account. WORKING SCHOLAR; Colegio de San Agustin-Bacolod (May 2003 – April 2007) Update primary information of the students and teachers on the server. Answers phone calls. Takes care all the file/records in the steel cabinet. Assisting students with their inquiries. TYPIST/ENCODER, Computer Clinic; Gensoli Bldg., Burgos St., Bacolod City (June 2002 – March 2003) Typing student's projects, application letters, resume, etc. Lay outing any kinds of invitations. Installs various types of computer software. CHARACTER REFERENCE Myra Eramis Product Trainor Teletech Customer Care Management Phils., Inc. Bacolod City- Cristine Sta. Maria Sales Executive Trinitas Publishing Inc. Bacolod City- Jessa Biñas Supervisor Teletech Customer Care Management Phils., Inc. Bacolod City-