Irish Katelyn Belen

Irish Katelyn M. Belen- |-| 104 P. Burgos St., Brgy. 13 Poblacion, Batangas City, Philippines Professional Summary Dependable Campaign Manager and Team Leader recognized for consistency in productivity while exhibiting a positive attitude in light of challenging situations. Exhibits exemplary work ethic and willingness to learn new processes and techniques which enhance business and team efforts. Looking for a career to achieve and exceed company goals Skills ● Attention to detail ● Dependable ● Excellent communication abilities ● Multi-tasking ● Organizational skills ● Outstanding people skills ● Problem-solving abilities ● Computer Literate ● Fast Learner ● Strong Leadership Skill Educational Background Primary Immaculate Heart of Mary Learning Center and School of Values (Hilltop, Batangas City) - Secondary ● University of Batangas (Hilltop, Batangas City) -⁰⁹p00 Tertiary University of Batangas (Hilltop, Batangas City) - Associate in Computer Technology (Undergraduate) - Batangas State University (Rizal Avenue Extension, Batangas City) - Customs Administration -, 2015 Work Experience Special Program of Employment for Students (SPES) – City Civil Registrar’s Office, Batangas City Hall - 2015 F. Baylosis Restaurant – G.C Berberabe Subdivision, Batangas City - Office Clerk – 2016 Bo’s Coffee – Nuciti Mall, Batangas City - Barista - 2017 Linkserve Solutions BPO Inc. – Ambida Building, P. Burgos Street, Batangas City - June 2017 – February 2020 Campaign Manager ● ● ● ● ● ● ● ● ● ● ● Promoted to Junior Caller in September 2017. Promoted to Senior Caller in November 2017. Promoted to Junior Campaign Manager in April 2018. Promoted to Campaign Manager & Senior Caller in July 2018. QA Analyst in the last quarter of 2017 to December 2019. Launched 2 Campaigns in 2019 & 2020. Top Caller of the Month for 5 months in 2019. Controlling / Handling of the dialer. Sorting lists provided by clients. Assisted US clients in understanding their available options and helping them to be aware of our services through conference calls and emails. Facilitated the day-to-day operations of the campaign I was handling. Taking over other campaigns whose Campaign Managers are not present or on leave and sending their Day-End Reports / Monthly Reports. Collaborated with colleagues to discuss campaign launching and strategies. ● Handled healthcare campaigns ● ● Southerncare BPO Services Inc. - Main Office: Zirconstar Bldg. Ms Philippines St., 4200 Batangas City, Philippines / Site: Dolor’s Farm, Bayanan, San Pascual Batangas City, PH– February 2020 to February 2021 Team Leader ● ● ● ● ● ● ● Handled 2 different US outbound campaigns and 1 Canadian outbound campaign with 15-25 agents per account. 1 “seasonal” US outbound campaign handled was Top 1 out of 5 sites for 3 consecutive months (August-October 2020) Handled US inbound campaign (January 2021) End of Day Reports / Monthly Reports Real-time call monitoring of agents Coaching sessions / Pre/post-shift Team Huddles Managed KPIs Character References Imee Zaraspe Team Leader Linkserve Solutions BPO Inc., Ambida Bldg., P. Burgos St., Batangas City- Alaine Ambida HR Manager Linkserve Solutions BPO Inc., Ambida Bldg., P. Burgos St., Batangas City- - Bam Alcobendas Managing Director Southerncare Services BPO Inc. Dolor’s Farm, Bayanan, San Pascual Batangas City, PH--