IRISH JOY M. BERSALOTE
Email-add:-Block 6 Lot 8 Amaia Scapes Brgy. Santiago, General Trias City Cavite
Mobile #:-
COMPETENCY SYNOPSIS
• An undergraduate student of Bachelor of Science in Information Technology at AMA
College.
• Values discipline in all areas being a working student since 2013.
• Gains other parties’ trust by being honest, respectful, and sensitive to their needs.
Knows when to be gentle and when to be assertive, and acts accordingly. Avoids
ultimatums.
CAREER OBJECTIVE:
An Information Technology undergraduate applying as a call center agent in your company.
Wanting to share the knowledge and skills. Willing to be trained also to learn more.
EDUCATIONAL ATTAINMENT:
Primary
:
Ampayon Central Elementary School
Ampayon, Butuan City-
Secondary
:
Father Urios High School of Ampayon Inc.
Ampayon, Butuan City-
Tertiary
:
Bachelor of Science in Information Technology
AMA Computer Learning Center
Jc Aquino Ave., Butuan City
June-
WORK EXPERIENCE:
G88 Load and Surf
Ampayon, Butuan City
May 16, 2012 – July 31, 2014
Position: Computer Attendant
Job Responsibilities:
• Maintain the cleanliness of the shop.
• Assist customers with their needs and teach them the proper way on how to
use a computer and how to search on the internet.
• Responsible for taking care of the computer units and other computer accessories. •
Giving the customers satisfaction when renting computer units.
• Responsible for cleaning the units and putting the accessories in their designated places.
• Explain the function and uses of those computer accessories to those first-timers.
• Encode, print, and download files when the customers ask for them.
QUALFON PHILIPPINES
June 8, 2015- December 31, 2016
Account: T-Mobile US
Position: Customer Service Representative- Non-Voice account
Job Responsibilities:
• Reply to the customer’s inquiry
• Assist the customer on how to navigate our website
• Help the customer on providing the best plan and phone that fits their needs
• Explain to the customer the advantages of getting our plans and the specifications of the
phone they were interested in.
Transcom Worldwide Philippines
October 1, 2018- May 26, 2020
Account: TalkTalk
Position: Technical Support Representative
Job Responsibilities:
• Troubleshoot Customer's Landline, Email, TV, and Broadband Service
• Answer General Inquiries
• Provide treatment to the customer's issue
• Handle customer's objection
Beaute Quest Beauty Products Trading
May 31, 2020- Preset
Position: Store Manager
Job Responsibilities:
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Managed physical store
Assist walk-in customers
Ensure to close the deal with the clients
Managed online channels such as Facebook Page, Lazada, Website
Answer customer’s queries online
Process orders for resellers
Booked shipment to our companies corporate carriers such as DHL, FedEx, and LBC
PERSONAL DATA:
• Date of Birth :
• Civil Status
:
• Age
:
• Height
:
• Weight
:
• Sex
:
• Nationality
:
• Father’s Name :
• Mother’s Name :
October 20, 1992
Single
28
5”
77 Kg
Female
Filipino
Ronaldo S. Bersalote
Jocelyn M. Bersalote
SPECIAL SKILLS:
❖ Proficient in usage of E-mail, faxes, Microsoft Word, Microsoft Excel, Microsoft
PowerPoint, and the internet.
❖ Proficient in doing Business Correspondence
❖ Resourceful, independent, fast learner
❖ Good customer skills
❖ Adapts easily to work environment and colleague’s
❖ Can speak English, and Tagalog
