Irish Jheidyn Diego

Irish Jheidyn Diego

$5/hr
Data Entry, Organizational Skills, Typing and Transcription.
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
23 years old
Location:
Caloocan City, Ncr, Philippines
Experience:
4 years
DIEGO, IRISH JHEIDYN Lot 5 Block 18 Almond St. Good Harvest Park Subdivision Camarin, North Caloocan, 1400 | -- Accomplished and goal-driven professional with extensive expertise in cash application and payment investigation. Skilled in promoting teamwork, enhancing financial workflows, and implementing strategic plans to achieve and surpass organizational objectives. Aspiring to take on a challenging role where financial expertise and operational proficiency contribute to the organization’s success and growth. EXPERIENCE TTEC / Novaliches, Quezon City 2024 – Present CASH APPLICATION SPECIALIST The primary task is to record and allocate incoming payments to customer accounts while ensuring accurate account reconciliation. Act as a client’s assistant in terms of organizing and investigating data within specific files. Concentrix Daksh Services Philippines Corp. / Quezon City 2022 - 2024 CUSTOMER SERVICE REPRESENTATIVE This role involves helping clients book hotels, addressing their requests, and providing support with follow-ups on their reservations. TECHNICAL SUPPORT REPRESENTATIVE Assisting students and educators on their learning materials. Fixing their online courses errors and educating students about their subscription plan on their online courses. HEALTHCARE REPRESENTATIVE Involves assisting patients in scheduling vaccination appointments, informing them about available vaccines, and providing guidance on when to receive their next dose. CUSTOMER ADVISOR The role involves supporting customers with e-Textbook products, explaining terms, conditions, and subscription benefits, and keeping records of the actions taken. VXI Global Holdings / Quezon City 2021 - 2022 TECHNICAL SUPPORT REPRESENTATIVE This role involves providing customer support by troubleshooting issues with Internet, Cable TV, Telephony, and Mobile services, addressing billing inquiries, promoting company products, and maintaining records of troubleshooting processes. EDUCATION Bachelor of Science in Nursing Our Lady of Fatima University 1st– 3rd year college Senior High School / Accountancy, Business and Management College of St. Catherine Grade 11 – Grade 12 SKILLS • • • • • • • Salesforce CRM Investigation Zendesk | AirSupport triaging tickets Workday Payment allocation Cash application resolutions Keen to details Multi-tasking and Prioritization Problem Solving TRAININGS AND SEMINARS • • • • • Training for SK Officials on Commission on Audit Handbook Training on Peer Support Group and Katatagan Plus 2024 Sangguniang Kabataan Continuing Training: Quezon City Leadership and Youth Advancement for Good Governance 2024 Mandatory Training for the SK Council 2023 Designing Youth Empowering HIV Programs and Activities workshop PROFESSIONAL ACHIEVEMENTS • • • • Exceptional Performance in Cash Application Top Agent Overall Month of February 2025 Data-driven award Most Impacting Agent 2024 REFERENCES Rizadel Joy Dela Pena Accounts Receivable Specialist Team Leader -- Geoffrey Mallari Royal Caribbean Sound Engineer --
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