DIEGO, IRISH JHEIDYN
Lot 5 Block 18 Almond St. Good Harvest Park Subdivision Camarin, North Caloocan, 1400 | --
Accomplished and goal-driven professional with extensive expertise in cash application and payment investigation.
Skilled in promoting teamwork, enhancing financial workflows, and implementing strategic plans to achieve and
surpass organizational objectives. Aspiring to take on a challenging role where financial expertise and operational
proficiency contribute to the organization’s success and growth.
EXPERIENCE
TTEC / Novaliches, Quezon City
2024 – Present
CASH APPLICATION SPECIALIST
The primary task is to record and allocate incoming payments to customer accounts while ensuring accurate account
reconciliation. Act as a client’s assistant in terms of organizing and investigating data within specific files.
Concentrix Daksh Services Philippines Corp. / Quezon City
2022 - 2024
CUSTOMER SERVICE REPRESENTATIVE
This role involves helping clients book hotels, addressing their requests, and providing support with follow-ups on their
reservations.
TECHNICAL SUPPORT REPRESENTATIVE
Assisting students and educators on their learning materials. Fixing their online courses errors and educating students about their
subscription plan on their online courses.
HEALTHCARE REPRESENTATIVE
Involves assisting patients in scheduling vaccination appointments, informing them about available vaccines, and providing
guidance on when to receive their next dose.
CUSTOMER ADVISOR
The role involves supporting customers with e-Textbook products, explaining terms, conditions, and subscription benefits, and
keeping records of the actions taken.
VXI Global Holdings / Quezon City
2021 - 2022
TECHNICAL SUPPORT REPRESENTATIVE
This role involves providing customer support by troubleshooting issues with Internet, Cable TV, Telephony, and Mobile services,
addressing billing inquiries, promoting company products, and maintaining records of troubleshooting processes.
EDUCATION
Bachelor of Science in Nursing
Our Lady of Fatima University
1st– 3rd year college
Senior High School / Accountancy, Business and Management
College of St. Catherine
Grade 11 – Grade 12
SKILLS
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Salesforce CRM Investigation
Zendesk | AirSupport triaging tickets
Workday Payment allocation
Cash application resolutions
Keen to details
Multi-tasking and Prioritization
Problem Solving
TRAININGS AND SEMINARS
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Training for SK Officials on Commission on Audit Handbook
Training on Peer Support Group and Katatagan Plus 2024
Sangguniang Kabataan Continuing Training: Quezon City Leadership and Youth Advancement for Good Governance 2024
Mandatory Training for the SK Council 2023
Designing Youth Empowering HIV Programs and Activities workshop
PROFESSIONAL ACHIEVEMENTS
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Exceptional Performance in Cash Application
Top Agent Overall Month of February 2025
Data-driven award
Most Impacting Agent 2024
REFERENCES
Rizadel Joy Dela Pena
Accounts Receivable Specialist
Team Leader
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Geoffrey Mallari
Royal Caribbean
Sound Engineer
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