Irish Jamela San Luis

Irish Jamela San Luis Objectives A highly organized and responsible individual who seeks a responsible career opportunity to fully utilize my earned knowledge and skills while gaining practical experience and contributing to the success of the institution I’m working with. Experience September 2019 – October 2019 Amazon Product Research • Project Based Only  Product Research  Input Data in Excel File June 2019 - August 2019 Shopify Virtual Assistant• Part time  Uploading Products to Shopify E- Commerce Stores  Listing of products  Product Research  Order Fulfillment. Create orders for products and send the appropriate sellers the correct exported csv order files  Responding to customer service issues via email.  Basic Photo editing in Photoshop April 2019 - August 2019 Customs Declarant • Cadano Cargo Transport Services Inc.  Documentation is my Job. Arranging Documents that need to process in Bureau of Customs here in the Philippines.  Email the client to update the status of their shipment.  Communication through Phone and Client meetings  Online Internet Research of information of Potential Clients Overseas November 2018 - April 2019 Virtual Assistant •     Doing Administrative Tasks Answering Email, Schedule Appointment Preparing and sorting documents for data entry Entering data into database software and checking to ensure the accuracy of the data that has been inputted May 2013- January 2016 Customer Service Representative • Concentrix  Inbound calls from Branch Staff Member in Australia.   Enquiring about Credit Cards of the Clients. Responding efficiently and accurately to tellers, explaining possible solutions, and ensuring that clients feel supported and valued.  Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.  Utilizing software, databases, scripts, and tools appropriately.  Entry of data in the system about enquiries in their Credit Card Education Lyceum of The Philippines University- Manila  BS in Customs Administration  Licensed Customs Broker 2018 Skills               Product Research Product Listing Data Entry Proofreading Transcription Appointment Setter Customer Support Email Management Phone Support Online Internet Researcher Microsoft Office (Word, Excel, PowerPoint) Google Docs, Slides, Sheets Basic Photoshop Canva