Irish Felesmenio

I am a highly skilled customer service professional with a proven track record of delivering exceptional support across multiple channels, including inbound and outbound calls, chat, and email. I excel at building strong client relationships, resolving issues proactively, and creating seamless experiences that turn customers into loyal advocates. My expertise includes CRM management, workflow automation, and leveraging tools to anticipate and prevent problems before they arise—skills that align perfectly with dynamic, results-driven environments like Parcero.

In my role at PayPal Philippines as a Senior Risk Investigator, I managed complex customer disputes while handling fraud detection and transaction reviews. Working 100% remotely, I thrived in an environment that required autonomy, critical thinking, and proactive problem-solving. I consistently delivered high-quality results without micromanagement, using my skills to streamline processes, identify opportunities for improvement, and ensure that every client interaction was accurate, timely, and customer-focused.

Prior to PayPal, I supported U.S. branches at JPMorgan Chase & Co. as a Senior Branch Operations Specialist, resolving customer inquiries, providing operational guidance, and ensuring compliance with internal policies. This experience strengthened my ability to handle sensitive situations, maintain precision in communication, and balance operational and customer-facing responsibilities effectively.

Earlier in my career, I developed foundational customer service expertise at Concentrix Sears CA and Sutherland, managing e-commerce inquiries, technical support, and multi-channel communications. These roles reinforced my adaptability, troubleshooting skills, and ability to deliver exceptional service to diverse customer bases.

Beyond traditional support, I bring experience in risk analysis and fraud prevention, allowing me to proactively identify potential issues and provide reliable guidance, ensuring both customer satisfaction and operational integrity. My combined background in customer support, remote work, and analytical problem-solving equips me to contribute meaningfully to projects that require independence, initiative, and creativity.

I am motivated by opportunities to innovate, improve client experiences, and contribute to teams that value results over politics. With a proven ability to manage relationships, optimize workflows, and turn complex challenges into seamless solutions, I am excited to bring my skills to a forward-thinking, remote-first organization like Parcero, where I can help clients succeed and drive impact from day one.