IRIS MACAYAON
Customer Service / VIRTUAL ASSISTANT
ABOUT ME
Working in the Customer Service Cruise ship
Industry for almost 10 years gave me the knowledge
and skills to work competitively in a multi verse
environment in dealing with Customers and gain
guest satisfaction above and beyond. I decided to
hone my skills further thru online class and
tutorials which gave me the basics and the tools
needed to become a Virtual Assistant to help me get
started.
Together, with my expertise and the skills acquired,
let me ease you of your worries and let me be a part
of your fast and growing company.
EDUCATION BACKGROUND
St. Paul University of Manila
Bachelor of Arts in Hotel and Restaurant Management
WORK EXPERIENCE
Senior Guest Services Officer
Jan. 28, 2015 – June 10, 2020
* Symphony and Oasis of the Seas RCCL
- Customer Relations Cash handling Up selling of products and services
onboard Telephone Operator Guest log (documentation of every guest
inquiry or interaction made and follow up with guest ensuring total
guest satisfaction)Calls shore side for inquiry of missing amenities,
OBC etc
Junior Guest Service Officer
Jul. 27, 2010 – Nov. 27, 2014
*Celebrity Cruises
- Helped the brand achieve a strong social media presence
by handling day-to-day inquiries.
- Handles phone calls to inquires and complaints.
- Offers resolution to guest on a timely manner (30 min resolution)
OBC etc.
1993 - 1998
St. Paul College of Parañaque
High School
CORE SKILLS
1989 - 1993
IF YOU THINK I CAN HELP YOU EASE
YOUR WORRIES THEN ...
GET IN TOUCH WITH ME
---www.instagram.com/irisdmac
www.facebook.com/icahigan
www.linkedin.com/in/iris-macayaon
Thru the use of an online class and you tube tutorials I was able to
learn the skills and knowledge needed to be a Virtual Assistant
English proficient
email management
office applications
schedule management (Google Calendar Basics, Even details,
Calendar Settings)
internet research (Search Operator Engine, People Research,
Leads lists, Comparison tables)
WordPress management (Dashboard, Pages/Posts, creating
posts, moderating comments, Menus themes and Plugins)
data entry, transcription
E Commerce (client, product research, Sourcing, dropshipping,
product listing, Shopify, Order fulfillment, refunds and
exchanges and other tasks)
Social Media Management (Facebook Pages, Groups, Ads,
Twitter, Instagram, Canva)
adding these to my knowledge and expertise in the hospitality
Cruise Industry I can work and deal with multi diverse community
and work independently.
