Iris Espina

I was a customer service representative before where I handle customer's concern and find resolution to their problem. I worked before as a retention specialist. This means, my job was to retain cust on the program by using saving tools. After a months, I was promoted to quality assurance department. I work as a QA admin for years. I used to provide realtime feedback, reporting and doing files for client's reference. I also experience auditing chargeback calls. I also learned basic social media management.