Iris Cindy Sarte

Name: IRIS-CINDY Crisostomo SARTE Address: Mambog, Malolos City, Bulacan 3000 Email:-Contact:- Shipping | Logistics | Operations | Customer Service | Purchasing SUMMARY: An experienced service professional with a comprehensive range of skills and competencies applicable to various sectors and roles. More than a decade of progressive experience in Shipping and Logistics, Customer Service, Purchasing, and Operations. Well-rounded and performs well in a dynamic, high pressure and competitive environment promoting products and services combined with excellent results. Culturally aware with an ability to relate to diverse populations of various socio-economic classes. Highly adept in solving social, back-office and logistic challenges for customers and suppliers and is committed to improving life quality on an individual and social level. PROFESSIONAL EXPERIENCES Maersk Global Services Center Pasig City, Philippines May 2021 – Present SENIOR PROCESS EXPERT ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ Attended and managed queries per global disputes SOP by providing solutions that are most suitable to a customer’s needs. Planned and secured bookings with multicarrier shipping via preferred customer’s carrier website. Ensured timely submission of Shipping Instructions & Verified Gross Mass. Prepared pre-alert activities to ensure compliance with export clearance requirements. Arranged issuing Master Bill of Lading. Processed shipping logistics via carrier tools like Mods, GCSS, RKEM, CODS, SAP. Processed bill invoicing and other financial operation activities. Managed Portnet declarations for Singapore and Westport declarations for Malaysia (Import). Managed and negotiated Letter of Credits (LC) for bank documentation submission. Communication and Coordination between 3PL’s, shipper, carrier, destination team for smoothly shipping process. Prepared, Issued & Proofread original documents of Commercial Invoices, Packing Lists, Bill of Lading & Certificate of Origin for custom clearance. Saleh International LLC Dubai, United Arab Emirates April 2013 – May 2015 / May 2016 – May 2020 SALES AND SUPPORT ADMINISTRATOR CUM PURCHASING CUM LOGISTICS ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ Attended and managed online & telephone queries, providing the service most suitable to the customer’s needs. Collaborated between departments to provide support to sales activities. Prepared and Issued Sales Quotations, Purchase Orders, Proforma Invoices, Purchase Vouchers, Delivery Orders and Sales Invoices. Reminded customers of their payment obligations and payment follow-ups. Managed procurement including request for quotations and forecasting supply and demand. Tracked shipments of both UAE local deliveries, GCC and International. Served as a mediator between suppliers and customers for Direct Shipment orders. Prepared, Issued & Proofread original documents of Commercial Invoices, Packing Lists, Bill of Lading & Certificate of Origin for custom clearance. Prepared, coordinated and handled operations of arranging import and export shipments (FCL/ LCL) or Full Container Load and Loose Container Load. Coordinated transportation of cargoes from country of origin to destination for both land and ocean. Maintained Custom documentation and clearances and processing of export insurance. Carried out administrative tasks such as data input, processing information and documentation. The Kontainer LLC Dubai, United Arab Emirates May 2015 – May 2016 SALES COORDINATOR CUM MARKETING ASSISTANT CUM SALES ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ Assisted and collaborated with marketing research and sales planning activities such as email marketing campaigns, coordination for exhibitions and company awareness strategies. Attended and managed online & telephone queries, providing the service most suitable to the customer’s needs. Assisted the sales team focusing on managing schedules, preparing sales quotations and customer follow up. Recorded leads and opportunities in the CRM with weekly reports to the Managing Director with the prospects. Liaised between departments and provided support to sales activities. Handled scheduling of daily local deliveries and product installation. Prepared Sales Quotations & Invoices for customer and negotiated payment arrangements. Implemented after-sales operations through coordination with the tech team to resolve issues and complaints. Worked on administrative tasks, processing information, completing paperwork and filing documents. Responsible for pricing of products, creation of new products and putting it directly into the ERP system. Handled CRM system issues and coordination with the system people. Al Shaali & Co Advocates and Legal Consultants Dubai, United Arab Emirates March 2011 – April 2013 SECRETARY CUM RECEPTIONIST ❖ ❖ ❖ ❖ ❖ ❖ Safe keeping of legal and confidential files, organizational documents and records and reports. Drafted correspondence from brief notes, dictations and verbal instructions for proofing and dispatch. Managed incoming and outgoing mails, invitations, newsletter and all correspondence. Tracked and monitored incoming and outgoing correspondence to lawyers and consultants for status updates. Collaborated with our external office for legal translation of documents. Procured office stationery and supplies for staff and employees. JOLLIBEE FOODS CORPORATION PHILIPPINES Manila, Philippines July 2007 – January 2011 SHIFT MANAGER ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ Managed the production and ensured smooth flow of day-to-day operations. Ensured that each customer receives the highest standard of customer service by consistently providing them fast, friendly and efficient service. Maintained customer relations to build rapport and better understand customer needs to meet their expectations and continuously enhance customer service. Ensured strict adherence to standard operating procedures of the team to servicing customers, food safety practices, product quality, product availability, and maintenance of store cleanliness. Provided training and seminars to the production team. Maintained high morale and enthusiasm of the team through recognition/ appreciation and by providing other motivational incentives. Implemented certification procedures to ensure and validate knowledge of crew on production and standard operating procedures. Monitored individual performances of the team and conducted coaching and counseling as needed. KNOWLEDGE & SKILLS Computer adept with sound knowledge of MS applications, e.g. PowerPoint, MS Word, MS Excel, Outlook and Open Office programs. Familiar with CRM software such as Sales Force, Odoo System, Bitrix System, Focus System, SAP, Inttra, Mymaersk. EDUCATIONAL BACKGROUND Bachelors in Business Administration major in Marketing Polytechnic University of the Philippines – Manila 2003 – 2007, Graduated