Iris Cain

I have 1 year of experience as a Virtual Assistant various online companies, through my experience, I have become adept at overseeing a wide variety of customer-facing responsibilities while demonstrating a steadfast commitment to maximizing customer service and satisfaction. .I consider my strongest points to be my impeccable phone manners, giving the best result, and my ability to deal with agitated or distressed customers.

I am the type of person who maintains open communication/partnership with my clients, thus I am open for constructive criticisms and feedback because I believe that in order to lengthen the campaign and for it to sell, I need to continuously look for ways to improve my service/skills for better service. It's important to build long-term relationships with clients.

I would welcome the opportunity to speak with you and I am sure after appraisal of my job history and client feedback in my profile, you will see I am an individual with excellent potential. I close with great hopes and aspirations.

Expertise:

Customer Service

E-mail/Chat Customer Service

Answering product inquiries

Administrative Work:

• Typing, editing, proofreading, and formatting of HTML/Word documents

• Touch-typing speed of at least 75 wpm

Data Entry:

• Google Docs

• Google Sheets

• Microsoft Word

• Microsoft Excel

• PDF Forms

Ecommerce/Marketing:

• Order Processing and Fulfillment

• Social Media Management

• Tracking Order Status and Sending Updates

• Processing Returns and Refunds

• Content Development

• Website Management

• Creating Content for Website and Social Media Accounts

Graphic Design:

• Canva