Iris

Iris Rada Nationality: Albanian (- Date of birth: 05/02/1993 Gender: Female Email address:-Address: Rr. Sitki Çiço, 1000 Tiranë (Albania) WORK EXPERIENCE Office Manager Genegen Shpk [ 01/01/2014 – 31/12/2016 ] Address: Tiranë (Albania) ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ Coordinating schedules, appointments and bookings Monitoring and maintaining office supplies inventory Reviewing and approving office supply acquisitions Handling customer inquiries and complaints Ensuring filing systems are maintained and current Maintaining relationships with customers and giving assistance whenever needed Attending fairs to represent the company and meeting existing customers and potential customers Organizing and attending meeting Assistant Manager The Coffee Club [ 31/03/2017 – 31/08/2018 ] Address: Abu Dhabi (United Arab Emirates) ◦ Working every day with my team to achieve targets ◦ Make sure that my team is working according to every standard of the company ◦ Providing tasks to every team member so we can succesfully conclude on time every task given from the company ◦ Taking care of every customer needs an d providing the best service ◦ Improving up selling techniques with all the team ◦ Making sure we achieve every goal with the team ◦ Ordering as per the outlet needs ◦ Doing inventory twice per month Senior Customer Service Forcontact Shpk [ 01/09/2018 – Current ] Address: Tiranë (Albania) ◦ ◦ ◦ ◦ Assisting customers of well known international brands Managing calls, chats and emails Working with platform as Zendesk, Freshdesk, Salesforce Managing complaints eficiently Finance Specialist Qafshtama Shpk [ 26/02/2019 – Current ] City: Tirane Country: Albania ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ Creating monthly, weekly financial reports for the CEO Keeping Cash book and Bank Accepting Purchase Invoices, processing and following up for solving any discrepancies that may rise Preparing contracts with customers, following up and preparing documents for the grants provided to them Maintaining relationship with some suppliers, following up and solving any issue Working with the colleagues and operation team to make sure financial processes and rules are followed Creating cost reports every 3 months Preparing documents and following up participation in procurements EDUCATION AND TRAINING High school Partizani High school [ 01/09/2008 – 01/06/2012 ] Address: Tiranë (Albania) Bachelor in Finance and Accounting Faculty of Economics [ 01/10/2012 – 30/09/2016 ] Address: Tiranë (Albania) Master in Marketing Faculty of Economics [ 01/10/2016 – 30/09/2019 ] Address: Tiranë (Albania) Training Certificate in Accounting ATC ( Albanian Tax & Consulting) [ 19/12/2014 – 19/02/2015 ] Address: Tiranë (Albania) ◦ Training in basic concepts in accountinG ◦ Training in compiling Financial reports ◦ Training in Accounting programs (Financa 5) Internship In Accounting Valbona Merko Accounting firm [ 03/05/2014 – 31/08/2014 ] Address: Tirane (Albania) ◦ ◦ ◦ ◦ Shadowing accountants during their work Assisting them in performing various tasks Bookkeeping Preparing financial reports LANGUAGE SKILLS Mother tongue(s): Albanian Other language(s): English Italian LISTENING C1 READING C1 WRITING C1 LISTENING B2 READING B2 WRITING B1 SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1 SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2 ORGANISATIONAL SKILLS Organisational skills ◦ ◦ ◦ ◦ I make decisions following careful analysis and taking in consideration all the factors. Meeting Deadlines, Collaboration, Coordinating. Considerable experience in university projects and work projects Ability to work in multicultural and multiethnic environment gained through my work experience abroad. COMMUNICATION AND INTERPERSONAL SKILLS Communication and interpersonal skills ◦ ◦ ◦ ◦ I am willing to do team work I am a active listener Easily adapted in multicultural work environment Positive attitude toward colleagues and willing to attribute in creating a positive work environment JOB-RELATED SKILLS Job-related skills ◦ ◦ ◦ ◦ ◦ Organizational skills Collaborative skills Managing skills Communication skills Analytical skills REFERENCES Ceo of Genegen Shpk Contact nr:-; e-mail address:-