IL
Irina Lelikova
Professional Summary
Highly motivated professional with extensive experience in international
environment; master's degree in international trade and knowledge of
four languages. Possesses strong problem solving and excellent
organisational skills; can prioritize and multi-task. Can adjust to a fast
pace changing environment; with excellent communication skills.
- Ernesto Pinto Lagarrigue, Recoleta,
Región Metropolitana-
Skills
● Planning and organization
Work History
Trip.com - Customer Service Executive
Shanghai, China
● Skilled problem solver
● Fluent in English, Russian, Chinese
12/2017 - 02/2019
and Spanish
● Exceptional time management skills
● Strong interpersonal skills
● Answered nearly 40 calls and 80 emails daily form customer inquiring
about their flight, hotel or train ticket reservations to reach high
● Cross-cultural communication skills
● Budget management
performance.
● Collaborated with colleagues to determine areas for improvement,
● Online chat and email
● Proficient in MS Office
review departmental performance, and developed ideas for better
service to customers.
● Trip planning
● Customer service
● Assisted customers to solve their problems and escalated the
complaints if needed to achieve the customer's satisfaction.
● Self-motivated
● Report writing
● Received payment information from customers and implemented it
carefully into the system to alleviate errors.
● Fast learner
● Translation
Think Edu Group - English Teacher
Zhuhai, Guangdong, China
08/2016 - 07/2017
● Developed a scope and sequence of learning activities to attain
school's objectives, curriculum standards, and student learning goals.
● Communicated with other teachers at weekly meetings to improve
teaching curriculum and techniques.
● Designed presentations and carried our weekly and monthly reports.
● Administered assessments and standardized tests to evaluate student
progress.
TopDost Logistics - Manager Of International Department
Taizhou, Zhejiang, China
07/2014 - 11/2014
● Developed an understanding of customers' needs and took actions to
Education
2015
Central China Normal University
Wuhan, Hubei
Master's Degree: International Trade
2013
Far Eastern Federal University
Vladivostok, Russia
Bachelor's degree: International Studies
Of Asia Pacific Region
ensure that such needs were met.
● Expanded client base through networking, cold-calling and marketing,
converting into key accounts.
● Assisted in the establishment and development of e-commerce
platform.
Freelance - Translator Interpreter
02/2013 - 06/2014
● Provided a translation and revision services of official, business and
personal documents between English, Chinese and Russian for
Xiamen translation service company.
● Travelled with company executives on foreign trips to serve as
translator and executive assistant.
● Attended company meetings with foreign clients to interpret exchange
of communication between parties to achieve the business success.
Interests
Reading, travelling, cooking, dancing, photography, foreign languages,
socializing.
