Irewole Alade

Irewole Oluwashina ALADE. {ND, HND, CCNA, InfoSec.} •Lagos State, Nigeria •- •- •-• linkedin.com/in/alade-irewole CAREER OBJECTIVE: Seeking a challenging opportunity in a dynamic and professional work environment that will enable me utilize my skills to help the business in achieving every set targets, fostering commendable performance and also develop in capacity as a professional. A passionate and goal-driven individual with genuine focus on organizational goals and objectives, who will contribute effectively and efficiently to the achievement of corporate objectives through the use of proven work skills gathered over the same period years rendering quality I.T solutions. SKILLS & COMPETENCIES: ● Microsoft 365 Proficiency ● Computer network topology ● Customer Satisfaction (CSAT.) ● Windows PC & Mac Troubleshooting ● Professional Commitment & Team Player ● Information Security Analyst (Cybersecurity) ● Leadership Traits and Emotional Intelligence ● Excellent Communication Skill (Oral and Written) ● Microsoft Copilot, SharePoint and PowerBi Proficiency EDUCATION & QUALIFICATIONS WITH DATE(S) : OGUN STATE INSTITUTE OF TECHNOLOGY IGBESA, OGUN STATE, NIGERIA. Higher National Diploma, Computer Science, 2020. OGUN STATE INSTITUTE OF TECHNOLOGY IGBESA, OGUN STATE, NIGERIA. National Diploma, Computer Science, 2015. CERTIFICATION(S): CISCO NETWORKING ACADEMY (Covenant University, Lagos Nigeria) Certificate in Introduction to Cybersecurity. 2024 NATIONAL YOUTH SERVICE CORPS (NYSC) National Youth Service Corps Certificate. 2021 CISCO NETWORKING ACADEMY. Cisco Certified Networking Associate (CCNA). 2015 ADVANCE CERT. IN INFORMATIN TECHNOLOGY MGT. Lagos City Computer College, Ikeja Lagos, Nigeria. 2009 HP E-LEARNING PLATFORM. Certificate in Customer Relations Management, CRM. 2009 1|Page WORK EXPERIENCE TECHWAY, Lagos Nigeria. Role: Technical Advisory (Remote) Responsibilities:  Diagnosing and Troubleshooting  Customer Support  Technical Guidance  Training and Documentation  Product Feedback and Insights  System Maintenance  Collaboration TEK-EXPERTS, Victoria Island, Lagos-Nigeria. Role: Technical Support Feb. 2024 – Jan. 2025 Jan. 2023 – Feb. 2024 Responsibilities:  Microsoft Copilot Proficiency.          Data Validation Specialist. Microsoft 365 and Windows Technical Support. Achieving Customer Satisfaction (CSAT). Troubleshooting Windows & Mac Operating Systems. MS OneDrive, MS Excel, MS Power Bi, MS Copilot and MS SharePoint Expertise. Providing technical supports to M.S. customers via chats, phone and quick assist. Strong troubleshooting skills for email, LAN connectivity, and phone/internet connectivity. Provide customer support for service complaints within a required Service Level Agreement, (SLA) Manage critical issues by setting customer expectations, devising and implementing action plans, and professionally communicating with all parties involved. AGBARA-IGBESA MEDIA, Agbara Ogun State, Nigeria. Role: Technical Support Specialist (Remote) Responsibilities:  Microsoft Office 365 Support  Data Analyst and Validation Officer  Information Security Analyst (Cybersecurity) 2021 – 2022 EXTRACURRICULAR ACTIVITIES    Participant and 2nd Prize Winner of the 10th Annual Information Technology Development Programmer, Nigerian Computer Society (NCS), Ogun State Chapter, 2019. Participant, Netriders CCENT Skills Competition, Cisco Networking Academy, Sub-Saharan Africa, 2015. Awardee, Microsoft Copilot-Pro Best Technical Support Person, Agbara-Igbesa Media. 2023 INTERESTS AND HOBBIES   Music, Action & sci-fi movies. Current Affairs, Trending Tech News. REFERENCE: Available on request. 2|Page