Iress Corrales Candole

I have over 12 months of experience as a Customer Service Representative (CSR) and 8 months as a Cold Caller. In my role as a CSR, I handled inbound and outbound calls, assisted customers with their inquiries, resolved complaints, and provided excellent service to ensure customer satisfaction. I have experience in handling objections, troubleshooting issues, and maintaining a professional and friendly tone throughout every interaction.

As a Cold Caller, I specialized in lead generation, appointment setting, and sales prospecting. I successfully reached out to potential clients, engaged them in meaningful conversations, and identified their needs to offer suitable solutions. I am skilled in using CRM tools, call scripts, and follow-up techniques to nurture leads and convert them into sales or scheduled appointments.

My key skills include:

Strong communication and active listening to understand customer needs.

Persuasion and negotiation to handle objections and close deals.

Time management and multitasking to handle high call volumes efficiently.

Data entry and CRM management to keep track of customer interactions.

Adaptability and problem-solving to address various customer concerns effectively.

I am passionate about providing excellent customer service and contributing to a team’s success by driving sales, customer retention, and positive client relationships.