ADI I. NUHU
Abuja, Nigeria • - •-
Financial crime specialist, Compliance officer and Technical Service Delivery representative with 7+ years of industry experience.
Accomplished at anti money laundering, customer success management , highly experienced in leading and developing dynamic teams with proven ability to learn, lead, mentor and motivate employees to provide superior Service while promoting the company’s culture and values.
Areas of Expertise: Anti Money Laundering | Compliance | Project Management | Customer Service | Quality Assurance | Service Delivery | Campaigns
Professional Experience Economic and Financial Crimes Commission Nigeria
Anti Money Laundering February 2018/February 2023
Responsible for gathering/sourcing, analyzing, evaluating and disseminating intelligence on money laundering activities including terrorist funding.
Ensure maximum intelligence gathering and investigation against cybercrimes including identity theft and love scam.
Compliance desk officer of Nigerian Financial Intelligence Unit.
Conduct thorough and well-documented interviews with relevant parties such as witnesses, victims, and subjects to ensure a complete and detailed understanding of the case at hand.
Utilize a broad range of investigative techniques and tools to conduct investigations of economic and financial crimes, including intelligence gathering, analysis, and court testimonies.
One.org, Nigeria
CampaignerApril 2017/March 2018
Engaged policy makers and community leaders to drive change and increase awareness of key issues.
Developed and executed plans for campaigns, stunts, and recruitment activities while monitoring and driving community engagement.
Led campaigns against extreme poverty, advocating for policies that prioritize poverty reduction and improve access to basic necessities.
Promoted access to healthcare and prevention of preventable diseases, while advocating for gender equality, youth employment, and quality education.
Bet9ja Nigeria
Customer Service SupervisorNovember 2017/March 2018
Ensure maximum client satisfaction by providing exceptional and personalized service, enhancing client satisfaction ratings
Served as the first point of contact with the customer to support their query and utilized knowledge of merchandise to recommend and/or cross sell services to customer(s).
Assisted with modifications and detailed explanation of accounts while ensuring utmost protection of confidential and sensitive information and materials.
Delivered an exceptional customer service to all customers and supervised the efficient and timely service delivery to all customers
Provided comprehensive advice and support to customers queries and possessed sound product knowledge
Identified support and training needs, taking responsibility for the improvement of teams performance in the business process. Strengthened and improved team KPIs using positive interaction, and team building exercises.
Afe Babalola University, Nigeria
Lecturer Assistant November 2016/October 2017
Student mentoring and project management
Assisted lecturer in preparing course materials and updating syllabus.
Conducted tutorials and provided academic support to students.
Conducted research and published academic papers in relevant journals and conferences.
Education
University of DundeeUnited Kingdom, 2016
Master of Letters in International Security
Afe Babalola UniversityNigeria, 2014
Bachelor of Science in Intelligence and Security
